- Concentrix (Atlanta, GA)
- Home (https://jobs.concentrix.com/) "Job Details ** Genesys CloudCX Business Practice Architect** Information Technology Other Location United States Of America ... Language English Apply Now (https://cnx.wd1.myworkdayjobs.com/external\_global/job/USA-Work-at-Home/ Genesys -CloudCX-Business-Practice-Architect\_R1647281/apply?1=1) **Summary** We're Concentrix. A new breed of tech… more
- Molina Healthcare (Savannah, GA)
- …Advance the maturity of existing **cloud-native UCaaS and CCaaS platforms ( Genesys Cloud)** through automation, analytics, and AI-driven optimization. + Align ... intelligent routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud** to deliver a **unified "single pane of glass" agent… more
- ADP (Alpharetta, GA)
- …and on-prem contact center technologies such as Salesforce.com, ServiceNow, Oracle CRM, Genesys Cloud, Genesys InfoMart, Calabrio Voice Recording, Nuance Voice ... Biometrics, IBM Chatbot, etc., is highly desirable. + Experience with code repository and project tools such as GitHub, JIRA, and Confluence. + Working experience with CI/CD (Continuous Integration & Continuous Deployment) process, with hands-on expertise in… more
- Fiserv (Alpharetta, GA)
- …Voice Response (IVR) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud technologies, this role transforms ... the financial services industry. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must currently possess valid… more
- Humana (Atlanta, GA)
- …medical record and documentation programs + Prior experience with CGX and Genesys + Prior experience with post-acute authorizations + Prior experience in a ... metric driven environment + Prior experience in the healthcare industry + Proficient and/or experience with medical terminology and/or ICD-10 codes + Prior member service or customer service telephone experience desired + Experience with Utilization Review… more
- Teleperformance USA (GA)
- …Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working with monitoring tools and ... strategies related to ITOM.** + **Project management experience or certification (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow… more
- Molina Healthcare (Atlanta, GA)
- …production, quality and efficiency with vendor and internal partners. + Utilizes Genesys and Epic platforms to meet business objectives. + Ensures coverage of ... all operating hours and the ability to work any business hours, including weekends and some holidays, as needed. + Ensures internal partners receive operational issue support. + Produces solutions to problems or issues before making decisions, calculates risks… more
- Fiserv (Alpharetta, GA)
- …like JIRA or Confluence. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must currently possess valid and ... unrestricted US work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for… more
- Fiserv (Alpharetta, GA)
- …or similar languages. + Hands-on expertise in omnichannel Contact Center platforms ( Genesys , NICE, Verint, Cisco) and IVR systems. + Solid understanding of SIP, ... RTP, and WebRTC protocols, plus experience with Session Border Controllers or Twilio. + Proven ability to support voice, chat, and email channels, ensuring seamless customer experiences. + Experience with API integrations, third-party applications, and cloud… more