- Concentrix (Austin, TX)
- Home (https://jobs.concentrix.com/) "Job Details ** Genesys CloudCX Business Practice Architect** Information Technology Other Location United States Of America ... Language English Apply Now (https://cnx.wd1.myworkdayjobs.com/external\_global/job/USA-Work-at-Home/ Genesys -CloudCX-Business-Practice-Architect\_R1647281/apply?1=1) **Summary** We're Concentrix. A new breed of tech… more
- Humana (Austin, TX)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner with ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- Humana (Austin, TX)
- …platforms, combined with strong delivery experience in Chat solution using Genesys and Google. The ideal candidate will blend technical proficiency with ... technologies, ensuring scalability, reliability, and security. Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI experiences.… more
- Molina Healthcare (TX)
- …Advance the maturity of existing **cloud-native UCaaS and CCaaS platforms ( Genesys Cloud)** through automation, analytics, and AI-driven optimization. + Align ... intelligent routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud** to deliver a **unified "single pane of glass" agent… more
- TEKsystems (Dallas, TX)
- …and middleware to connect Dialogflow/Google CCaaS with different IVR systems (CISCO, Genesys , etc) + Implement call flows, voice prompts, and routing strategies ... with Agen Desktop integrations into UI + Strong understanding of CCaaS platforms (eg, Genesys Cloud, Five9, NICE CXone, etc.). + Familiarity with the use of CCAIP… more
- Humana (Austin, TX)
- …technologies, ensuring scalability, reliability, and security. + Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI experiences. ... + 10+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong BPO management experience across multiple locations. +… more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud, Five9 + **Conversational AI** : Cognigy (preferred), Google CCAI, ... Microsoft Bot Framework + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint… more
- CenterWell (Austin, TX)
- …of Workforce Management experience + Comprehensive knowledge of WFM tools (Verint, Genesys , Five9) + Comprehensive knowledge of Microsoft Word, Excel and PowerPoint ... + Excellent written and oral communication skills + Strong analysis, critical thinking, and analytical problem-solving skills + Ability to handle multiple tasks and deadlines with attention to detail + Must be passionate about contributing to an organization… more
- CenterWell (Austin, TX)
- …the integration and optimization of systems such as athenahealth EMR and Genesys telephony. + Document workflows, use cases, and process improvements to support ... agile development and operational efficiency. + Assist in backlog grooming, user story creation, and sprint planning activities. + Conduct cost/benefit analyses and validate outcomes of implemented solutions. + Support data extraction and analysis using query… more
- CenterWell (Austin, TX)
- …Excel. + Advanced proficiency in Workforce Management tools such as Verint, Genesys , IEX or similar platforms. + Excellent written and oral communication skills ... + Strong analysis, critical thinking, and analytical problem solving skills + Ability to handle multiple tasks and deadlines with attention to detail + Must be passionate about contributing to an organization focused on continuously improving consumer… more