- Deloitte (Houston, TX)
- …work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to share new ideas and ... to team members, as needed. + Lead the onshore efforts for the Genesys solution ecosystem, assist in client management, technical grooming, defect resolution, RCA +… more
- Chewy (Richardson, TX)
- …Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our ... and modern contact center environment. The ideal candidate will bring deep Genesys Cloud CX expertise, strong architectural and integration skills, and the ability… more
- Deloitte (Houston, TX)
- …solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys ... solutions, conversational bots, and advanced analytics tools to complement the Genesys CX platform. + Solution Design & Architecture: Gather business needs… more
- Humana (Austin, TX)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- Amazon (Dallas, TX)
- …center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing and implementing ... services, including successful integration of 3+ contact center platforms (eg, Genesys , Amazon Connect, Five9) Preferred Qualifications - AWS experience preferred,… more
- Amazon (Dallas, TX)
- …center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 1+ years designing and implementing ... web services, including successful integration of contact center platforms (eg, Genesys , Amazon Connect, Five9) Preferred Qualifications - AWS experience preferred,… more
- Molina Healthcare (Dallas, TX)
- …**PREFERRED EXPERIENCE** : + 1-3 years + Preferred Systems Training: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft ... Teams + Video Conferencing + CVS Caremark + Availity To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package.… more
- CenterWell (Austin, TX)
- …call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), telephony protocols (SIP, VoIP), AI-driven ... voice analytics, and voicebots. + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be… more
- Sprinklr (TX)
- …and social media management + Expertise in cloud contact center ecosystems ( Genesys , Amazon Connect, NICE, Five9) and cloud-based martech solutions. + **Strong ... knowledge of AI, automation, and ML frameworks** **,** with hands-on experience integrating AI-driven customer engagement solutions + Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven… more
- KBR (Houston, TX)
- …with Model-Based Systems Engineering tools (eg, MagicDraw, Rational Rhapsody, Cameo, Genesys , etc.). Travel Requirements: Less than 20% Scheduled Weekly Hours: 40 ... hours with the ability to work variable hours with global teams Location: Must reside in the US Preferred that candidates reside near/around Houston, TX. Additional Notes: The selected applicant may be subject to a government security investigation and must… more