- Santander US (Austin, TX)
- …Strong knowledge and experience with workforce management software (Aspect or Genesys preferred) and telephony systems (eg, Automatic Call Distributors, IVR ... systems). + Good working knowledge of Excel, and the ability to organize/analyze data in a structured manner. + Focused, self-motivated, and reliable with the ability to stay focused on a task and work independently. + Ability to build rapport and trust with… more
- Carrington (Plano, TX)
- …or 2-3 years in other program languages + Experience in Alarvia Via or Genesys Cloud and eWFM preferred + Experience with Python, Java, JYSON, and SSIS preferred ... + Previous experience in Project Management a plus + Predictive dialer experience a plus + Proven experience influencing in complex organization structures **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide… more
- CenterWell (Baytown, TX)
- …150, Baytown, TX. 77521 **Essential Functions** * Answer phone calls utilizing a Genesys system. * Ensure accurate and timely processing of all requests by taking ... appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff. * Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries. * Resolve patient issues through… more
- Vistra (Irving, TX)
- …and manage data from multiple systems including SAP, Salesforce, LandPower, Genesys , and external sources. *Conduct proactive root-cause analysis of customer bad ... debt trends to identify meaningful insights from complex data, supporting presentations and informed decision-making. *Support ad hoc organizational requests with timely, accurate information. *Contribute to system enhancement efforts by identifying… more
- Toyota (Plano, TX)
- …in implementation and delivery of Call Center as a Service solutions (eg Genesys Cloud, Twilio Flex, Amazon Connect, Five9, Nice CXone) in large enterprise ... environments + Experience in delivery of Salesforce solutions utilizing Service Cloud, Experience Portals, and Knowledge + Demonstrated experience working as either a Technical Product Owner or a Scrum Master in Agile DevSecOps environments **Added bonus if… more
- Intuit (Plano, TX)
- …roles. + Strong working knowledge of **WFM platforms** (eg, NICE, Verint, Genesys , Aspect, Calabrio) and **Excel-based modeling** . + Experience with **data querying ... and visualization tools** (eg, SQL, Tableau, Power BI, or similar). + Strong understanding of forecasting techniques, resource planning metrics (AHT, occupancy, SLAs), and contact center dynamics. **Preferred:** + Experience supporting **customer care, tech… more
- DriveTime (Dallas, TX)
- …two-factor authentication tool experience) + Okta (any identity management solution) + Genesys (any phone system support experience) + Any VPN service experience + ... Any Remote access software **Key Competencies** + Good communicator and collaborator with the ability to explain technical concepts to non-technical users + Strong organizational skills and attention to detail + Excellent interpersonal skills + Resourceful… more
- Cardinal Health (Lewisville, TX)
- …troubleshooting. + Working knowledge of Telecom technologies. Interactive Intelligence and Genesys platform experience preferred + Proficient in use of Active ... Directory Users and Computers (ADUC) + Ability to read, understand and write Standard Operating Procedures (SOP) + Familiarity with remote desktop applications and help desk software preferred + Working knowledge of office automation products and computer… more
- Centene Corporation (Austin, TX)
- …of Contact Center environment + Experience with AWS Connect + Experience with Genesys Dialer **Soft Skills:** + Ability to lead/manage others + Collaboration and ... team building skills + Effectively coaches and delivers constructive feedback + Instills commitment to organizational goals + Ability to communicate and make recommendations to upper management + Effective conflict management skills + Develops and delivers… more
- Houston Methodist (Katy, TX)
- …with Automated Call Distribution systems and associated applications (Cisco, Genesys , Calabrio, NICE, Verint, etc.) **LICENSES AND CERTIFICATIONS - REQUIRED** ... + N/A **KNOWLEDGE, SKILLS, AND ABILITIES** + Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations + Sufficient proficiency in speaking,… more