• Business Reporting Analyst - CCaaS (Contact…

    Stanford Health Care (Newark, CA)
    …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
    Stanford Health Care (09/16/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Anaheim, CA)
    …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
    Carrington (08/20/25)
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