- J&J Family of Companies (Pittsburgh, PA)
- …schedules to meet business needs. + Support and adjust the queues and prioritize call routing . + Monitoring real-time performance metrics of the contact center ... Raleigh, NC; Orlando, FL; Phoenix, AZ. Purpose: The Workforce Analyst supports call center operations, collaborating closely...or equivalent + Minimum of 2 years' experience using Genesys WFM, Aspect, Nice IEX or other Workforce Management… more