- Evolent (Springfield, IL)
- …* Cisco Certified Network Associate (CCNA) or other networking certifications * Genesys Cloud CX Professional or equivalent certification in contact center ... technology * Genesys Cloud CX Specialist Certifications **General Performance Criteria** As the Sr Analyst, Contact Center Technology, you will be required to… more
- Humana (Springfield, IL)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... factors. The Senior Application Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- Cardinal Health (Springfield, IL)
- …field, or equivalent work experience, preferred + Experience with call center technology ( Genesys Cloud CX Preferred) + Hands-on experience working with Jira ... day-to-day + Proficiency in updating new Visio / Lucid Charts + Familiarity with scheduling and coordination of multiple inflight development efforts + Experience updating and reviewing Call Flow Documentation + History of working with a remote team, including… more
- Teleperformance USA (IL)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more
- Astellas Pharma (Northbrook, IL)
- …certifications ( Genesys , NICE, Cisco, etc.) + Zero Trust or cloud architecture certifications (eg, AWS, Azure, CISSP) **Working Environment:** At Astellas we ... for delivering all enterprise networking services (LAN, WAN, SD-WAN, wireless, cloud , hybrid connectivity). + Execute a global network transformation roadmap that… more
- Sprinklr (IL)
- …AI solutions for marketing technology and social media management + Expertise in cloud contact center ecosystems ( Genesys , Amazon Connect, NICE, Five9) and/or ... Sprinklr's Unified-CXM platform. + Provide strategic guidance on data architecture, multi- cloud deployments, API integrations, and hybrid- cloud environments. +… more
- Amazon (Chicago, IL)
- …You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. ... realize their desired business outcomes when using the AWS Cloud . We work together with customer teams and the...platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing… more
- Walgreens (Deerfield, IL)
- …data from cyber threats that include but not limited to Contact Center Platforms, Genesys , IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible ... to the organization's business systems and applications (both in-house and cloud -based) are minimized. + Installs & configures firewalls, intrusion detection… more
- Capgemini (Chicago, IL)
- …and digital customer experience. . Familiarity with leading platforms (eg, Genesys , NICE, Amazon Connect, Salesforce, Verint) and how they support strategic ... and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The… more
- Capgemini (Chicago, IL)
- …and automation, and experience design. + Familiarity with enabling platforms such as Genesys , NICE, Salesforce, or Amazon Connect is beneficial but not required. + ... and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The… more