- Molina Healthcare (NY)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- MTA (New York, NY)
- …knowledge and use of Siebel CRM, Oracle Enterprise Content Management (ECM), and Genesys Cloud or other Interactive Voice Response (IVR) system + Familiarity ... with performance metrics and the ability to meet identified targets + Working knowledge and use of office productivity tools (eg, MS Office applications) and web-based applications + Knowledge of Shared Services Education and Experience: Experience: + Minimum… more
- S&P Global (New York, NY)
- …models. + Create Junction Objects to maintain one-to-many relationships + Maintain Sales Cloud and Service Cloud such as Knowledge, Case Management, and ... Marketo, Eloqua). + Practical knowledge of telephony and CTI systems (eg, Genesys , Cisco, Avaya) + Ability to work independently and effectively manage multiple… more
- OneMain Financial (New York, NY)
- …plus. + Strong knowledge of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools for voice, video, chat, ... and collaboration. Experience with cloud -based contact center solutions and integrations with other business...experience on migration from legacy call center platforms to cloud hosted modern platforms. + Demonstrated experience in integrating… more