- Concentrix (Austin, TX)
- …career. \#LI-Remote **Description** Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to… more
- Humana (Austin, TX)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner ... Description** The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- Humana (Austin, TX)
- …center technologies, ensuring scalability, reliability, and security. Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 7+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong experience in delivering Voice and Chat solution using… more
- Molina Healthcare (TX)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Humana (Austin, TX)
- …center technologies, ensuring scalability, reliability, and security. + Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 10+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong BPO management experience across multiple locations. + Proven… more
- TEKsystems (Dallas, TX)
- …with Agen Desktop integrations into UI + Strong understanding of CCaaS platforms (eg, Genesys Cloud , Five9, NICE CXone, etc.). + Familiarity with the use of ... to connect Dialogflow/Google CCaaS with different IVR systems (CISCO, Genesys , etc) + Implement call flows, voice prompts, and...RTP) and call flow design. Nice To Have Google Cloud Professional Machine Learning Engineer Google Cloud … more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Microsoft Bot Framework + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint… more
- ADP (El Paso, TX)
- …the "face" of the Workforce Management to all the Regions. **RESPONSIBILITIES:** + Monitors Genesys Cloud to access Real Time Performance on an interval and ... manner. **A little about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR, payroll, talent, time,… more
- Capgemini (El Paso, TX)
- …with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center ... to operations, fueled by the fast evolving and innovative world of cloud , data, AI, connectivity, software, digital engineering and platforms. The Group reported… more
- Teleperformance USA (TX)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more