- Deloitte (Rosslyn, VA)
- …to relocate to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX/Contact Center domain experience + Strong communication, influence, ... work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to share new ideas and… more
- Evolent (Richmond, VA)
- …* Cisco Certified Network Associate (CCNA) or other networking certifications * Genesys Cloud CX Professional or equivalent certification in contact center ... technology * Genesys Cloud CX Specialist Certifications **General Performance Criteria** As the Sr Analyst, Contact Center Technology, you will be required to… more
- Humana (Richmond, VA)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... factors. The Senior Application Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …GCP, and cloud -native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with ... Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …GCP, and cloud -native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS ... IVR & Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …and cloud -native technologies. * Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with ... SAFe Agile, DevOps, and traditional waterfall approaches. * Understanding of HIPAA, Medicare regulations, and cybersecurity best practices. Desired qualifications/non-essential skills required: * Experience with Federal Government, Center for Medicare and… more
- CARMAX (Richmond, VA)
- …direct reports + Experience with lean/agile development processes + Experience with Genesys Cloud preferred **Work Location and Arrangement:** This role will ... be based out of the CarMax Home Office in Richmond, VA and have a Hybrid work arrangement **Work Authorization:** Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific… more
- Cardinal Health (Richmond, VA)
- …field, or equivalent work experience, preferred + Experience with call center technology ( Genesys Cloud CX Preferred) + Hands-on experience working with Jira ... day-to-day + Proficiency in updating new Visio / Lucid Charts + Familiarity with scheduling and coordination of multiple inflight development efforts + Experience updating and reviewing Call Flow Documentation + History of working with a remote team, including… more
- Teleperformance USA (VA)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more
- IBM (Reston, VA)
- …**Preferred technical and professional experience** Certifications in Agile, Salesforce (Service Cloud ), ServiceNow, Microsoft, Genesys , AWS or other call center ... sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted… more