- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI (T2) **Job Family:** IT Infrastructure and Operations **Skills:** Genesys Cloud AI,Interactive Voice Response (IVR),Workforce Management (WFM) ... Description:** Seize your opportunity to make a personal impact as a Genesys Cloud Subject Matter Expert (SME) supporting the United States Postal Service. GDIT… more
- ADP (Norfolk, VA)
- …Every day activities will include serving as the resident expert for Genesys Cloud capabilities; providing day-to-day support, proactive maintenance and ... the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well...about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR,… more
- Wells Fargo (Roanoke, VA)
- …Center Expertise** - Experience with cloud -based contact center platforms such as Genesys Cloud . + **Telephony & CX Knowledge** - Strong understanding of ... telephony systems, workforce optimization tools, call center operations, and customer experience metrics. + **Data & Visualization Skills** - Proficiency in SQL, data modeling, and visualization tools like Power BI and Tableau. + **Workforce Tools… more
- Carrington (Richmond, VA)
- …preferred or 2-3 years in other program languages + Experience in Alarvia Via or Genesys Cloud and eWFM preferred + Experience with Python, Java, JYSON, and SSIS ... preferred + Previous experience in Project Management a plus + Predictive dialer experience a plus + Proven experience influencing in complex organization structures **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which… more
- Lumen (Richmond, VA)
- …* Experience selling Cisco Webex, Zoom, Microsoft Direct Routing, SIP, Lumen Cloud Calling and Genesys products with the corresponding professional services ... leadership and shape holistic collaboration solutions to meet customer needs ( cloud calling/PBX, meetings, while leveraging our enablement services and Lumen's other… more
- Teleperformance USA (VA)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more
- Amazon (Arlington, VA)
- …You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. ... realize their desired business outcomes when using the AWS Cloud . We work together with customer teams and the...platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing… more
- Amazon (Arlington, VA)
- …You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. ... realize their desired business outcomes when using the AWS Cloud . We work together with customer teams and the...platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 1+ years designing… more
- ISC2 (Richmond, VA)
- …execute the strategic roadmap for infrastructure and systems engineering, including cloud adoption, automation, and modernization initiatives. + Own and evolve ... scalability. + Oversee design, implementation, and support of Cisco Systems, Genesys contact center technologies, and enterprise-grade Cisco switches, ensuring high… more