- Sage Hospitality Group (Napa, CA)
- …telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in ... both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. +...nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area… more
- Omni Hotels (San Francisco, CA)
- …and morale. + Provide counsel and assistance to management in regard to associate relations , supervision and administration ensuring coaching is objective, fair ... hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting...Drive a strong Omni culture by planning and executing associate events. + Promote engagement surveys and ensure participation… more
- Compass Group, North America (Mountain View, CA)
- …marketing identity by proposing creative solutions that elevate the employee and guest experience. Collaboration and Escalation * Act as a liaison between national ... program execution and engagement outcomes. Customer Service and Client Relations * Treats all guests and staff with care...guests and staff with care and respect. * Handles guest complaints immediately and professionally, putting the guest… more
- Spanish Peaks Mountain Club (Newport Beach, CA)
- …of Associates, focusing on maximum productivity and Associate and guest satisfaction + Providing seamless employee relations with contracted Associates, ... activities with other departments to facilitate increased levels of communication and guest satisfaction + Ensuring that all equipment is maintained and used… more
- Compass Group, North America (San Francisco, CA)
- …with leadership to drive strategic initiatives that enhance efficiency and guest satisfaction. **Key Responsibilities** + **Operational Leadership** + Coordinate the ... + Support the General Manager with scheduling, performance feedback, and employee relations . + Assist with payroll processes to ensure accuracy and timely… more
- Marriott (Irvine, CA)
- …and beyond for customer satisfaction and retention. * Sets a positive example for guest relations . * Empowers associates to provide excellent customer service. * ... staff and managing all food related functions. Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises… more
- Marriott (Indian Wells, CA)
- …and beyond for customer satisfaction and retention. * Sets a positive example for guest relations . * Empowers associates to provide excellent customer service. * ... staff and managing all food related functions. Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises… more
- Marriott (Newport Beach, CA)
- …and beyond for customer satisfaction and retention. * Sets a positive example for guest relations . * Empowers associates to provide excellent customer service. * ... staff and managing all food related functions. Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises… more
- Marriott (Chula Vista, CA)
- …manages activities to maximize customer satisfaction. * Sets a positive example for guest relations . * Strives to improve service performance. * Makes presence ... known to customer at all times. * Emphasizes guest satisfaction during all departmental meetings and focuses on...associates do the same within the team. * Conducts associate performance appraisals and provides feedback as needed. *… more
- E&J Gallo (St. Helena, CA)
- …data security, environmental/quality standards). + Oversee facility readiness, vendor relations , maintenance coordination, and guest /staff safety procedures. + ... Acts as a knowledge resource for the Wine Educators, Back Bars, and Guest Ambassadors. Keeps the work environment a productive and positive workplace. Performs all… more