- State of Colorado (CO)
- …administration functions, including monitoring and troubleshooting nightly cycle processes, managing help desk tickets and change orders, executing SQL queries ... of any incident tickets or user requests, assistance to the Tier I Help Desk in addressing user questions in this area, and providing nightly cycle… more
- Quanta Services (Aurora, CO)
- …management on affected systems. + Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, ... scanners. Demonstrated accomplishments in the following areas: + Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.) + Proficiency providing… more
- DCCA (Aurora, CO)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... troubleshooting and maintenance of IT systems * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems * Manage the… more
- Northrop Grumman (Colorado Springs, CO)
- …installing and troubleshooting Windows and Linux applications + Familiar with using a help desk ticketing system (such as Atlassian JIRA) to record work ... , and automation tools such as **Ansible** + Experience with using a help desk ticketing system, such as **Atlassian JIRA** , for recording details of work… more
- Comcast (Denver, CO)
- …installing, implementing and administering network systems, and providing Tier IV Help Desk escalation support. Analyzes capacity issues and develops ... organization as required. + Provides Tier IV escalation support to Help Desk . Troubleshoots, diagnoses and resolves customer network issues. When applicable,… more
- Colorado State University (Fort Collins, CO)
- …schedules patients into correct department based on their acuity and concern + Provides help desk services to patients and staff to include helping with ... releasing medical and billing information to patients or third parties + Provides help desk services to patients and staff to include help with directions,… more
- CACI International (Denver, CO)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable… more
- UCHealth (Fort Collins, CO)
- …for health care and dependent care, health savings accounts (available with HD /HSA medical plan only), identity theft protection, pet insurance, and employee ... discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the… more
- UCHealth (Aurora, CO)
- …for health care and dependent care, health savings accounts (available with HD /HSA medical plan only), identity theft protection, pet insurance, and employee ... discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the… more
- UCHealth (Aurora, CO)
- …for health care and dependent care, health savings accounts (available with HD /HSA medical plan only), identity theft protection, pet insurance, and employee ... discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the… more