- Health Advocates Network (Albany, NY)
- …is preferred. **Basic Duties (training is provided on-site):** * 1st Level Support for Help Desk and Security Incidents * Answer calls and e-mail messages as ... they come in to the Statewide Financial System (SFS) Help Desk * Accurately document all issues and requests during the initial call * Analyze user issues and… more
- City of New York (New York, NY)
- …Director for Agency Operations, the Director of User Support will manage a team of help desk staff who field inquiries from City employees and vendors on major ... technical team and the end users. - Participating in training and preparing Help Desk staff to support new systems and new functionality. - Facilitating cross… more
- City of New York (New York, NY)
- …update inventory of all equipment, software, and licenses. - Monitor and respond to IT help desk tickets in a timely and efficient manner. - Provide guidance and ... of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with a working… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …peers, leaders and other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls and ... staff members. + Understand, master and gain efficiency in systems leveraged by the Help Desk . + Provide Help Desk resolution of customer service issues… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... the examination, twenty-four (24) months permanent competitive class status as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy,… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- IIMAK (Amherst, NY)
- …Science, or a related field. + Proven experience in network administration and help desk support within a corporate or manufacturing environment. + Strong ... and documentation. Responsibilities: + Provide first-line technical support to end-users via help desk , addressing issues related to software, hardware, and… more