- Public Consulting Group (Albany, NY)
- …functional teams in the areas of production support, software enhancements, and help desk procedures in support of PCG's South Education consulting ... in the delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). +… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities that ... with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all routine IT activities that could… more
- CVS Health (Albany, NY)
- …Commercial Product organization by maintaining the integrity of key enrollment applications in help desk , testing activities and project work for Springboard & ... **Required Qualifications** + At least 1 year of experience in IT Help Desk and/or Health Insurance supporting escalation calls and product troubleshooting. + At… more
- Alfred University (Alfred, NY)
- …scheduling for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software ... works in progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software use. Involves… more
- Albany Medical Center (Albany, NY)
- …needs. The Audio-Visual Specialist will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, ... for all Albany Med employees during their interaction with the Albany Med Help Desk . The Audio-Visual Specialist acts as a liaison between the customers and… more
- New York State Civil Service (Albany, NY)
- …Low-code platform development and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed to ... in performing technical activities related to application development, data center operations, help desk support, and application integration in accordance with… more
- SUNY Delhi (Delhi, NY)
- …follow both written and oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties include, but are not ... skills by using investigative methods and Infrastructure Services tools. -Provide Help Desk coverage as needed. Other Expectations: -Attend monthly… more
- Episcopal SeniorLife Communities (Rochester, NY)
- …limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This ... + Monthly audit of facility computers and licenses. + Utilization of a help desk program used by staff to facilitate assistance requests. + Ensuring employee… more
- City of New York (New York, NY)
- …of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review time ... actions in order to research data errors reported via the Help Desk and/or CityTime logs (eg, schedule problems, employee and/or/supervisor problems). Process… more
- City of New York (New York, NY)
- …of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review time ... or system enhancements. Correct data errors reported from OSR's Customer Service Help Desk , CityTime logs (eg, schedule problems, employee and/or/supervisor… more