- Travelers Insurance Company (Richardson, TX)
- …Our Ideal Candidate Have?** + Insurance Knowledge preferred. + Customer Service and/or Help Desk experience preferred. + Technical Knowledge: + Demonstrates a ... Identifies and develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a positive customer interaction for all calls… more
- Insight Global (Houston, TX)
- …Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person. Resolve IT ... related issues in a timely manner and ensuring they are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data. Manage issues to resolution within the IT… more
- NCR Atleos (Frisco, TX)
- …liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues + Create, review and close tickets and ... maintain accurate customer records + Answer inbound calls from clients, customers, and external vendors + Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller + Provide efficient… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …from users for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents ... is accurate and complete. + Performs basic user-problem analyses for the help desk ; assists with monitoring the network management systems and ensures a prompt… more
- TEKsystems (Round Rock, TX)
- …Service - face to face or over the phone (call center) Skills Customer service, Help desk support, Customer support, Help desk , Project management, ... center, Support, Pmp, Windows, Service, Scrum, Troubleshooting Top Skills Details Customer service, Help desk support,Customer support, Help desk ,Project… more
- Concentrix (Austin, TX)
- …The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users ... broad knowledge of client products and/or service + Act as a help desk for any escalated high-level users including advertisers, sellers and public figures… more
- MAT Holdings, Inc (Dallas, TX)
- Join MAT HD , a leading company in making heavy braking parts...in a company that values quality and innovation, MAT HD could be right for you! MAT HD , ... LLC is a proud member of MAT Holdings Inc., a family of companies and products providing employment opportunities with more than 14,000 employees in 12 countries. Founded in 1984, MAT Holdings, Inc. is a privately held $2.2 billion multi-national company with… more
- COMSO, Inc (San Antonio, TX)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance to… more
- The Walt Disney Company (The Woodlands, TX)
- …in television or streaming media field + Understanding of basic video formats (SD, HD , UHD, HD -HDR and video and audio standards (SMPTE) + Understanding of ... basic audio formats such as mono, stereo, native 5.1 & 5.1 up-mix + Bilingual (written and spoken) - English/Spanish + Experience with broadcast equipment and technology **Job ID:** 10128182 **Location:** The Woodlands,Texas **Job Posting Company:** Disney… more
- Mass Markets (Killeen, TX)
- …technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition ( HD ) Video service disruptions. A strong customer service background is ... equivalent + Understand the basics of VoIP Phone systems, internet gateways, and HD video. + The ability to evaluate, troubleshoot, and follow-up on customer issues… more