- Cognizant (Ashburn, VA)
- …**What you need to have to be considered** + Proven experience as a help desk technician or IT support technician + Strong understanding and troubleshooting ... resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems. + Ability to diagnose and resolve basic to moderately complex end user technical issues +… more
- CBRE (Chesapeake, VA)
- …aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, ... and extra works. *Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure structure supports peaks and troughs in workload, and disaster recovery. *Ensure… more
- Amentum (Dahlgren, VA)
- …duties include:** + Effective and efficient problem solving, collaborating with the help - desk to resolve on-site technical issues, fostering open communication ... with clients, scheduling installations, guiding new equipment deployment, and hardware/network troubleshooting. **Minium Qualifications and Skills:** + Six (6) months of experience in Information Technology or an information technology training certificate. +… more
- TEKsystems (Reston, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... degradation of services or outage issues to customers and help with resolution. - Follow ITSM and ITIL processes...27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... interests of our nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working in a fast-paced… more
- V2X (Springfield, VA)
- …experience. + Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience. + Microsoft 365: Modern Desktop Administrator Associate or ... network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains logs and… more
- Iron Mountain (Richmond, VA)
- …successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures. + Supports and ... promotes Iron Mountain core values. **Knowledge, skills & education:** + Requires 10 plus years of proven project management experience in a matrix environment. + Bachelor's degree in Management or related field preferred or equivalent work experience. + PMP… more
- Intelligent Waves (Reston, VA)
- …experience, or Master's degree with 6-10 years of relevant experience in network operations, help desk , or IT support, or an equivalent combination of education, ... training, and experience + Proficiency in network fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls, and related protocols + Familiarity with monitoring tools such as SolarWinds, Nagios, or Splunk + Strong problem-solving abilities with a proven… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …in the following: At least one specialized application, such as, Asset Management, Help Desk Software, Identity Management, etc., that support an end user ... environment in areas such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves as a liaison between the Helpdesk system… more