- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than...Ability to lift up to 15 lbs. and perform desk -side campus customer and support office site visits, as… more
- SAIC (Hampton, VA)
- …Attack Plan Toolkit (MAAP TK) + Embracing evolving hybrid Agile integration and Help Desk processes utilizing customized Jira instances + Creation of ... high-quality installation and maintenance documentation + Analyzing log files, scripts (PowerShell, bash, Python) and system-unique user interfaces to obtain current state of systems and systems interfaces **Qualifications** + Bachelors and nine (9) years or… more
- Leidos (Reston, VA)
- …* Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some Tier 4 support (75% and 25% ... respectively). * The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology. Preferred… more
- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems ... consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the organization through activities including end user support and training, general help desk operations, yearly asset inventory support, problem identification ... develop functionality . Testing system functionality and troubleshooting system errors . Providing desk side support to users as they complete work in the asset… more
- CACI International (Sterling, VA)
- …knowledge of relevant hardware and software applications as assigned. + Support help desk activities through JIRA ticketing and tracking system. ... **Qualifications:** _Required:_ + 3+ years of related experience + Current Secret or above clearance + Physical demands may vary depending on current tasks. Ability to stand; walk; stoop, bend, kneel, and crouch. Must be able to communicate with individuals by… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- CACI International (Fort Belvoir, VA)
- …Program and applicable policies and regulations, preferred. + Knowledge of the AIE-3 Help Desk Trouble Ticket process and the ability to effectively interact ... with the site POCs and Sustainment Team in resolving their AIE related issues, preferred. - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll… more
- Guidehouse (Mclean, VA)
- …or with Federal Acquisition Management. + Prior experience working as Customer Help Desk support and/or production application support. + Familiarity and/or ... experience implementing with low-code platforms. + Experience working in an agile development environment. + Understanding of responsible AI principles and model interpretability. The annual salary range for this position is $113,000.00-$188,000.00.… more
- Guidehouse (Mclean, VA)
- …ESB) and n-tier client-server architectures + Prior experience working as Customer Help Desk support and/or production application support + Experience working ... with data synced record types + An 'early adopter' mindset for new Appian platform features **What We Offer** **:** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects… more