- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA. You will be working as part of a team to deliver ... solutions within a zero-trust framework to users. You will provide direct Help Desk support, both in person and virtually, to users requesting EVOIP, both… more
- CACI International (VA)
- …working with a range of technical and non-technical resources. **Responsibilities:** + Research and analyze help desk tickets escalated from the Tier 1 Help ... briefing the USDA and program management on status and resolution of help desk tickets in weekly meetings + Perform in depth analysis while troubleshooting… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician to perform investigations to characterize of the severity ... our Government clients in Arlington, VA. Responsibilities + Serve as the first level Help Desk for the TEN Lab's systems and accounts + Assist new user setup of… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... experience. + Must have at least five (5) years direct related experience in help desk and network support. + A minimum of three (3) years' experience in… more
- Mass Markets (VA)
- …technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition ( HD ) Video service disruptions. A strong customer service background is ... equivalent + Understand the basics of VoIP Phone systems, internet gateways, and HD video. + The ability to evaluate, troubleshoot, and follow-up on customer issues… more
- Masego (Springfield, VA)
- …performance metrics to measure and report progress against NSG, ASG, NGA, HD , and NGC strategic intent and plans + Developing, facilitating, implementing, and ... instructions, local plans, policies, and programs + Reviewing USD(I), DoD, NGA, GEOCOM, HD , and other agency or external planning documents (ie, NSG Strategy, ASC… more
- Masego (Springfield, VA)
- …performance metrics to measure and report progress against, NSG, ASG, NGA, HD , and NGC strategic intent and plans + Developing, facilitating, implementing, and ... instructions, local plans, policies, and programs. + Reviewing USD(I), DoD, NGA, GEOCOM, HD , and other agency or external planning documents (ie, NSG Strategy, ASC… more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical documentation +… more
- City of Norfolk, Virginia (Norfolk, VA)
- …diagnose and resolve computer hardware, software, access, and security issues. + CUSTOMER SERVICE/ HELP DESK : Provide excellent customer service and IT support to ... systems + Microsoft Office products including Outlook, Word, and Excel + Help Desk or field service technician tasks and responsibilities + Audio/Visual systems… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …on **Service Desk Technician** joining our team to support USSOCOM. **HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT** + monitors vital servers for possible ... networks. + assists in resolving client related issues, coordinating with both Help Desk , Networking, and Tier III personnel. + Captures resolution of issues… more