- Xerox (Richmond, VA)
- …point of contact for all equipment, support and service. + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + Check ... by clients within 30 min. + Respond to Xerox HD tickets using the Yes/No Technology + Ensure SLAs...your designated area + Daily check in email to Help Desk + Xerox Onsite to keep… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft. ... Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk . This role involves overseeing… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support. In this ... role, you will monitor, support, and manage all help desk activities, ensuring seamless operations and prompt responses to customer reports. You will also be a… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …for improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations. -Documents Customer Help ... Support Instructions related to Oracle DBA event/incident resolution. -Supports DAI production help desk tickets, ensuring mitigation and closure within 24… more
- CACI International (Ashburn, VA)
- …* * **The Opportunity:** CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) ... maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem management… more
- CACI International (Arlington, VA)
- …and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide ... can be completed in the system by Army end users. You will oversee other Help Desk Analysts and assist with day-to-day help desk tasks to include… more
- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA. You will be working as part of a team to deliver ... solutions within a zero-trust framework to users. You will provide direct Help Desk support, both in person and virtually, to users requesting EVOIP, both… more
- KeenLogic (Alexandria, VA)
- …need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests ... + Troubleshooting experience Responsibilities include: + Assist the team with taking help desk calls, emails, and support to team members as needed. Act as… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support,Problem ... challenge we can't turn into opportunity. And our work depends on a Help Desk Specialist joining our team to support the National Guard activities at Arlington,… more
- General Dynamics Information Technology (Chantilly, VA)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,Problem ... * Required Technical Skills: Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred *… more