- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership or… more
- General Dynamics Information Technology (Arlington, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,Problem Solving,System Administration,Technical Support,Troubleshooting ... special projects as required. + Use the ticketing system to: + Proactively check help desk queue for new emails and create and assign tickets for those emails. +… more
- Leidos (Bluemont, VA)
- …the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ... Issue/maintain Public Key Infrastructure (PKI) tokens. + Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. +… more
- BCMC (Falls Church, VA)
- …update sets and synchronization of changes between multiple ServiceNow instances + Resolve help desk /support tickets for reported incidents or defects + Adhere ... support + Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets + Experience configuring mid-servers + Strong… more
- Packing Corp of America (Gladstone, VA)
- …Experience Supporting O365, including Outlook and MS Teams. + Experience in investigating and resolving help desk service requests and using help desk ... software. + Experience in a manufacturing environment. + Understanding of VLAN concepts and configuration. + Understand the concept of PowerShell commands. + Familiarity with Wireless technologies (Aruba, Aerohive and Cisco). + Familiarity with traffic capture… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable… more
- US Courts (Alexandria, VA)
- …and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in ... installing and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer problems, and assist with routine… more
- Koniag Government Services (Alexandria, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... (DLA) help desk follows the standardized process and format. + Assist with user account and responsibility management with regards to the DAI Budget Formulation… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... Cloud environments. + You will be responsible for the development of IT Help Desk knowledge management plans. + You will be responsible for providing IT… more