- Deloitte (Mclean, VA)
- …ranging from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full-service use case development and dashboards As a ... face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and… more
- TEKsystems (Newport News, VA)
- …Assist with debugging and manage traffic to ensure system reliability. Skills Help desk , Support, hardware/software, escalation calls, customer service, Windows, ... experiencing hardware, software, or network-related issues. Additionally, you will help manage our Platform Services environment which includes Azure infrastructure,… more
- Google (Reston, VA)
- …IT equipment or in a similar role (eg, Systems Administration, Network Deployment Engineer, Help Desk Technician, etc). + Ability to collaborate and partner with ... teams to overcome tests, and to adapt to changes in a dynamic work environment. **About the job** Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's… more
- NANA Regional Corporation (Alexandria, VA)
- …serve as a resource for quality improvements across IT functions such as help desk , operations, requirements gathering, and service delivery. + Additional ... responsibilities include maintaining and maturing the After-Action Review (AAR) process, developing IT Quality Management Program documentation, and preparing formal Service Quality Management and Risk Program reports. + Ensure sustained improvement,… more
- SAIC (Suffolk, VA)
- …for the doctrine websites, to include tracking weekly updates + Provide back-up help desk support for doctrine websites and applications **Qualifications** + ... Active DoD Secret Clearance + 2 or more years of Department of Defense experience + Bachelor's degree and 3+ years of experience + Experience developing or, knowledge of, joint or Service doctrine or in the development and promulgation of joint or Service… more
- ManTech (Chantilly, VA)
- …4+ years. + At least 4 years of experience providing technical support in a help desk , service desk , or incident management capacity. + CUSTOMER-specific ... Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification. + Demonstrated ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems. + Experience… more
- SAIC (VA)
- …in Atlassian Tools (Jira, Confluence). This role is pivotal in resolving complex help - desk escalations. The role is also critical during degradation in service ... (outage), when rapid triage, troubleshooting, documentation of Courses of Action, and application of the intervention or remedy is needed from a professional that can operate transparently with the client under near term pressure, even if the normal… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- ManTech (Mclean, VA)
- …support. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... (access management/file transfer). + Experience with ServiceNow ITSM & ITBM. + Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers. + Adaptability to quickly changing tasks and requirements,… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + CUSTOMER-specific ... Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification. + Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems. + Experience… more