- Confluent (Albany, NY)
- …utilization optimization & performance tuning) + Develop and present periodic customer reviews, including analysis of technical health and operational ... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,...deal with critical customer situations + Strong service delivery, time, project and priority management skillsExperience in… more
- Lumen (Albany, NY)
- …viewing our products from the customers' perspective, monitoring early indicators of customer health , proactively addressing their concerns, and helping them ... and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits,...customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery &… more
- Medtronic (New York, NY)
- …Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves ... III: Requires minimum of 4 years** **of clinical field service , technical internship or clinical customer support...those regular employees who work 20+ hours per week: Health , Dental and vision insurance, Health Savings… more
- Enterprise Mobility (Southampton, NY)
- …Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily ... 12 days your first year, plus 6 holidays + ** Health , Dental, Vision insurance** ; Life Insurance; Prescription coverage...or GED + Must at least two years of customer service experience OR have two years… more
- Nelnet (Albany, NY)
- … success. The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously ... software platforms and complex technical integrations** **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** ** Customer -centric mindset with passion for delivering exceptional service… more
- Enterprise Mobility (Binghamton, NY)
- … Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, ... + Employee discount + Retirement savings plan + Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) +...calls as assigned + Provide a high level of customer service by assisting customers and assessing… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... environments to gain insights into the behavior, performance, and health of systems. This position is part of the...SLO/SLI definition and monitoring - Provide feedback to AWS service teams on customer needs and technical… more
- Amazon (New York, NY)
- …with the CRM team to develop the analytics roadmap and direction for customer related projects, to deliver self- service solutions, insights, and models to ... and fun environment. Key job responsibilities * Monitor the health of customer database and efficiency of...service solutions for senior business stakeholders informing emerging customer trends * Use analytical insights to help increase… more
- DoorDash (New York, NY)
- …with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve ... long-term customer value. You'll help scale a customer -first culture that delivers outstanding service and...and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our… more
- SAP (New York, NY)
- …solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health . **What You'll Do** As a CSM within the SAP ... **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service , and marketing processes. **SAP Business Transformation Management… more