- West Pharmaceutical Services (Exton, PA)
- …NAM Requisition ID: 71053 Date: Aug 12, 2025 Location: Exton, Pennsylvania, US Department: Customer Service Description: **_This is a hybrid position (3 days per ... programs, we empower the physical, mental, emotional and financial health of our team members and their families. We...+ 3+ years of experience in client services or customer service required + 2+ years of… more
- Confluent (Harrisburg, PA)
- …and services across existing account base that will grow usage, adoption, satisfaction, customer health , and likelihood to recommend Confluent + Deliver onsite ... with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews in person… more
- Confluent (Harrisburg, PA)
- …utilization optimization & performance tuning) + Develop and present periodic customer reviews, including analysis of technical health and operational ... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,...deal with critical customer situations + Strong service delivery, time, project and priority management skillsExperience in… more
- Lumen (Harrisburg, PA)
- …viewing our products from the customers' perspective, monitoring early indicators of customer health , proactively addressing their concerns, and helping them ... and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits,...customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery &… more
- Merck (North Wales, PA)
- …concepts accurately and clearly. . Previous sales, account management, consultative, or customer service experience . Ability to analyze metrics to assess ... sales discussions with Health Care Providers and Health Care Business Professionals to align customer ...and Health Care Business Professionals to align customer needs and Company products in accordance with product… more
- Nelnet (Harrisburg, PA)
- … success. The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously ... software platforms and complex technical integrations** **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** ** Customer -centric mindset with passion for delivering exceptional service… more
- SAP (Newtown Square, PA)
- …from. **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service , and marketing processes **Who You'll Become** The Account ... Customer Experience (CX) - Knowledge of e-commerce, sales, customer service , and marketing processes. + SAP...win with inclusion** SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure… more
- Fortive Corporation (Pittsburgh, PA)
- …feedback to improve product offerings and service delivery. + Monitor account health , usage trends, and customer satisfaction to mitigate churn risks. + ... be required, up to 25%. **Preferred:** + Familiarity with customer success metrics and account health management....Familiarity with customer success metrics and account health management. + Experience working in a SaaS or… more
- SAP (Newtown Square, PA)
- …the value proposition and recommend CIAM and ECPM technologies. *Provide exceptional customer service to ensure client satisfaction and foster long-term ... you to grow and succeed. **Position Overview:** The SAP Customer Office Expert (COE) for Customer Identity...CIAM. * Drive effective demand management by forecasting pipeline health , identifying coverage gaps, and coordinating with field and… more
- SAP (Newtown Square, PA)
- …solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health . **What You'll Do** As a CSM within the SAP ... **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service , and marketing processes. **SAP Business Transformation Management… more