- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- The Hartford (Houston, TX)
- …- OA09HN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every ... for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support...underwriting staff. QUALIFICATIONS + E xperience as a Commercial Insurance Account Manager (or related) at a carrier or… more
- Forward Air (Euless, TX)
- …within the first year of employment, sick time and holidays + Company provided life insurance + Health , vision, and dental insurance options + Commuter ... Position: Material Handling Agent The Material Handling Agent is...benefit plan + Optional supplemental life insurance + 401(k) + Wellness program + A great… more
- Sprinklr (Austin, TX)
- …time off, holidays, generous caregiver and parental leaves, life and disability insurance , and health benefits including medical, dental, vision, and ... and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery Oversight** +… more
- Cadmus (Austin, TX)
- …our clients across the globe. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, ... architectures for enterprise knowledge management and chatbot applications. + Develop multi- agent AI systems using frameworks such as Langgraph with coordinated… more
- Sprinklr (Austin, TX)
- …time off, holidays, generous caregiver and parental leaves, life and disability insurance , and health benefits including medical, dental, vision, and ... AI Engineer, you will lead the technical design and development of AI agent systems and LLM-powered capabilities. You'll operate at the intersection of applied… more
- Anywhere Real Estate (Houston, TX)
- …company initiatives, foster a collaborative culture and facilitate affiliate growth, agent recruiting, retention and brand engagement. _Note:_ _While the Vice ... rates of usage + Provides support and assistance on agent recruiting and retention + Delivers presentations to affiliate...Time + Paid Family & Paternity Leave + Life Insurance + Business Travel Accident Insurance +… more
- Conduent (San Antonio, TX)
- …incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and ... CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What...disability insurance , a retirement savings plan, paid holidays, and paid… more
- Ryder System (Austin, TX)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations between ServiceNow… more