- Ventura County (Ventura, CA)
- …new training materials needed for new software features; also coordinate with the VCFMS Help Desk to develop and deliver User Quick Tips and Step-By-Step ... System Issues/Trends and the Level of deployable resources. Meet with the VCFMS Help Desk to determine if any current issues can be addressed by the inventoried… more
- The County of Los Angeles (Los Angeles, CA)
- …of technology: + Cybersecurity + Infrastructure and Operations + Desktop Support + Help Desk + Network Operations + Project Management + Communications (Video ... Assist in providing end-user hardware and software support in a help desk and/or community-based environment. Assist with social media analytics and reporting.… more
- SAIC (San Diego, CA)
- …and remote support), weekends.* **JOB DUTIES:** + Via distance support ( Help Desk /networking monitoring), provide technical assistance and troubleshooting steps ... base(s). + Advise customer on appropriate action(s) towards resolution. + Follow standard help desk procedures. + Log all help desk /networking monitoring… more
- TEKsystems (Irvine, CA)
- …lifecycle flows is also a must have. Be our internal IT 'go-to' for help desk and desktop support spanning - hardware/software and network troubleshooting Basic ... best practices for proper ticket handling Familiarity with creation and updating Help Desk runbooks Someone who ensures process, policy, and tools provide an… more
- California Energy Commission (Sacramento, CA)
- …The incumbent is responsible for planning, organizing, and supervising the work of Help Desk staff, coordinating support with other ITSB sections as necessary. ... the incumbent develops and maintains policies and procedures related to Help Desk operations for customers. They also perform various analytical activities to… more
- City National Bank (Los Angeles, CA)
- …for maximum productivity and quality control * Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance ... positive client experience * Create and update Loan Closing desk procedures and communications which keep pace with Credit...one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National… more
- MGE Underground, Inc. (San Jose, CA)
- …assets. + Restore damaged assets. + Receive initial telephone or ticket inquiries via Help Desk portal. + Participate in special projects and other duties as ... assigned. + On-site troubleshooting of standard hardware issues (eg, desk phones, computer, printers). + Ensure that requests for assets are relayed to appropriate… more
- The County of Los Angeles (Los Angeles, CA)
- …including planning and leading change management, training, and both functional and technical help desk support. + Serve as single threaded owner accountable for ... and leading change management, training, and both functional and technical help desk support. + Manage ongoing operational functions related to procurement… more
- Mendocino County Sheriff's Office (Ukiah, CA)
- …Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and ... workers as needed. + May provide services to drop-in clients, perform local help desk functions, provide lead direction and training to unit staff and assist… more
- Public Consulting Group (Sacramento, CA)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more