- City National Bank (Los Angeles, CA)
- …for maximum productivity and quality control * Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance ... positive client experience * Create and update Loan Closing desk procedures and communications which keep pace with Credit...one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National… more
- MGE Underground, Inc. (San Jose, CA)
- …assets. + Restore damaged assets. + Receive initial telephone or ticket inquiries via Help Desk portal. + Participate in special projects and other duties as ... assigned. + On-site troubleshooting of standard hardware issues (eg, desk phones, computer, printers). + Ensure that requests for assets are relayed to appropriate… more
- The County of Los Angeles (Los Angeles, CA)
- …including planning and leading change management, training, and both functional and technical help desk support. + Serve as single threaded owner accountable for ... and leading change management, training, and both functional and technical help desk support. + Manage ongoing operational functions related to procurement… more
- Mendocino County Sheriff's Office (Ukiah, CA)
- …Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and ... workers as needed. + May provide services to drop-in clients, perform local help desk functions, provide lead direction and training to unit staff and assist… more
- Public Consulting Group (Sacramento, CA)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- Stanford Health Care (Palo Alto, CA)
- …information systems + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide ... with other information technology teams including Infrastructure, Integration, Reporting, and the help desk + Lead small to medium complexity software upgrade… more
- SMX (Sacramento, CA)
- …Duties:** * Provide analysis and problem resolution for fixes to reporting issues escalated from the help desk team * Review help desk tickets to ... determine if they require a design change * Create, modify, and monitor Discoverer Reports * Create, modify, and monitor OBIEE Reports * Ability to analyze and develop complex SQL to compare data contained within the system to validate that it matches the data… more
- Stanford Health Care (Palo Alto, CA)
- …**What you will do** + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Act as a ... make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues + Participate… more
- Stanford Health Care (Palo Alto, CA)
- …you will do** + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide analytical ... with other information technology teams including Infrastructure, Integration, Reporting, and the help desk + Lead small to medium complexity software upgrade… more
- Stanford Health Care (Palo Alto, CA)
- …you will do** + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide analytical ... with other information technology teams including Infrastructure, Integration, Reporting, and the help desk + Implement changes using documented procedures that… more