- GMHC (New York, NY)
- …Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing system, ... ensuring thorough follow-through and attention to detail. + Accurately document all Help Desk actions and user interactions in the ticketing system. + Contribute… more
- Pittsford Central School District (Pittsford, NY)
- …7.5 hours a day position. The successful candidate will manage the technical services help desk , manage complex clerical tasks, and make independent decisions in ... job tickets to appropriate staff + Assist in the coordination of the development of help desk strategies + Assist in the training and onboarding of help … more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …peers, leaders and other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls and ... staff members. + Understand, master and gain efficiency in systems leveraged by the Help Desk . + Provide Help Desk resolution of customer service issues… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non - Exempt SUMMARY: The Help Desk Technician's role is to ensure proper computer operation so that ... problem or issue. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule problems. Escalate problems (when required) to… more
- City of New York (New York, NY)
- …as well as to help manage the owner engagement programs, including the Homeowner Help Desk and the Zombie Homes Initiative. - The Office of the Homeowner ... referrals, offers trainings, and creates public awareness campaigns. - The Homeowner Help Desk serves as a one stop shop for homeowners to receive information… more
- Pearson (Albany, NY)
- …and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees ... corporate staff, and customers, by handling inbound calls to the School Support Help Desk and assisting our staff and customers to evolve their understanding of… more
- City of New York (New York, NY)
- …as well as to help manage the owner engagement programs, including the Homeowner Help Desk and the Zombie Homes Initiative. - The Office of the Homeowner ... referrals, offers trainings, and creates public awareness campaigns. - The Homeowner Help Desk serves as a one stop shop for homeowners to receive information… more
- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... computer systems and networks. PROMOTIONAL : Twenty-four months (24) as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy, exists.… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more