- Custom Computer Specialists (Bronx, NY)
- …in hardware and software support + Dell / Lenovo certifications + Industry recognized Help Desk Certification and/or help desk environment experience ... our goal is to make technology easy and to help our clients use it as effectively as possible....Technician! OVERVIEW: This person is primarily responsible for providing desk side and phone support to the staff and… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …environment of continuous quality and process improvement. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls and directing ... incoming calls to appropriate staff members. + Provide Help Desk resolution of customer service issues to ensure complete client satisfaction. + Provide Help … more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- Eastman Kodak Company (Rochester, NY)
- …and supervision for the team. Your team will provide services related to help desk services, laptop / desktop provisioning (installation, configuration and ... computing laptops and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end user computer processes 10% *Coordinate… more
- MTA (Jamaica, NY)
- …Level 1 coverage at the IT Service Desk as needed. This includes basic help desk resolution and service desk delivery. + Plan, design, and engineer ... items in the unit's area of responsibility. This includes such items as help files, "how-to" videos, service alerts, etc. + Evaluate non-standard user requests and… more
- Brennan Center for Justice (New York, NY)
- …Security team with day-to-day cybersecurity operations and monitoring. + Support help desk functions, including troubleshooting technical issues and providing ... independently as well as collaboratively within a team. + Prior help desk , IT support, or cybersecurity experience (internships, coursework, or personal… more
- Public Consulting Group (Albany, NY)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- City of New York (New York, NY)
- …personnel systems. Information Technology Services (ITS)/Network Operations Center/WMS Network Control Help Desk is recruiting for one (1) Computer Specialist ... Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be accepted for… more
- GovCIO (Albany, NY)
- …The IT Technical Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely and effective ... States and is fully remote. **Responsibilities** + Lead and supervise the IT help desk team during assigned shifts. + Ensure prompt response and resolution of… more