- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …preparation, organization, and communication regarding prior authorization requests. + Provide Help Desk support, where appropriate, for questions regarding ... documents. + Assist with the day-to-day operations of the ProAct Help Desk when needed. + Responsible for completing all mandatory and regulatory… more
- Custom Computer Specialists (Hauppauge, NY)
- …ensure alignment and success. QUALIFICATIONS + 5+ years of experience managing projects, service desk , help desk , or contact center operations. + Proven ... services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible. OVERVIEW This role is responsible… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities that ... with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all routine IT activities that could… more
- SOS International LLC (New York, NY)
- …manages scheduling oversight through the WordBridge platform and coordinates closely with the Help Desk Administrator to resolve attendance and service issues in ... are properly slotted into open appointments. + Coordinate with the Help Desk Administrator to ensure real-time response to cancellations, no-shows, and technical… more
- Barnes & Noble (Westbury, NY)
- …provides first-level support for all calls and tickets coming into the Store Systems Help Desk . This position is heavy phone support, remoting into stores' ... * Identify and communicate any patterns or trends of incoming calls to Help Desk Management. * Provide technical or logistical support to any projects as… more
- Alfred University (Alfred, NY)
- …scheduling for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software ... works in progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software use. Involves… more
- Albany Medical Center (Albany, NY)
- …needs. The Audio-Visual Specialist will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, ... for all Albany Med employees during their interaction with the Albany Med Help Desk . The Audio-Visual Specialist acts as a liaison between the customers and… more
- Episcopal SeniorLife Communities (Rochester, NY)
- …limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This ... + Monthly audit of facility computers and licenses. + Utilization of a help desk program used by staff to facilitate assistance requests. + Ensuring employee… more
- Allied Universal (Hicksville, NY)
- …and reports of daily activities, incidents, and/or unusual occurrences at the front desk . + Help to deter unauthorized access and/or suspicious activity by ... to hands-on experience and growth opportunities. As a Front Desk Security Professional with Allied Universal at a prominent...managing access control, and assisting with visitor inquiries to help create a welcoming and secure environment. You will… more
- SUNY Morrisville (Morrisville, NY)
- …with upgrades, system design, and recommendations for improving AV setups. + End-User Support ( Help Desk - our Tier 1 Support): + Provide technical support for ... of experience working with professional grade audiovisual equipment and/or service desk computing support. Additional Information: SUNY Morrisville is committed to… more
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