- Canon USA & Affiliates (Albany, NY)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... are escalated to the LMS Administrator. The first point of contact for LMS managers with product support questions is the LMS administrator. The LMS administrator is the primary person responsible for interfacing with CMSU IT and with the LMS vendor for… more
- New York State Civil Service (Albany, NY)
- …365/SharePoint and mobile e-mail access;* Provide expert level technical support to the Help Desk regarding e-mail and file access issues;* Coordinate the ... NY HELP Yes Agency Education Department, State Title Information...orders, tickets, and unit workflow through the JIRA service desk ticket system. Minimum Qualifications MINIMUM QUALIFICATIONS: NY HELPS… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities that ... with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all routine IT activities that could… more
- Alfred University (Alfred, NY)
- …scheduling for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software ... works in progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software use. Involves… more
- Albany Medical Center (Albany, NY)
- …needs. The Audio-Visual Specialist will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, ... for all Albany Med employees during their interaction with the Albany Med Help Desk . The Audio-Visual Specialist acts as a liaison between the customers and… more
- SUNY Delhi (Delhi, NY)
- …follow both written and oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties include, but are not ... skills by using investigative methods and Infrastructure Services tools. -Provide Help Desk coverage as needed. Other Expectations: -Attend monthly… more
- Episcopal SeniorLife Communities (Rochester, NY)
- …limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This ... + Monthly audit of facility computers and licenses. + Utilization of a help desk program used by staff to facilitate assistance requests. + Ensuring employee… more
- Rallye Motor Company (Roslyn, NY)
- …Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on ... on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate… more
- City of New York (New York, NY)
- …of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review time ... actions in order to research data errors reported via the Help Desk and/or CityTime logs (eg, schedule problems, employee and/or/supervisor problems). Process… more
- IT Concepts (Syracuse, NY)
- …may be substituted for education. + 2+ years of experience in IT Technical Support, Help Desk or System Administration. + Candidates must be able to meet the ... operation and user satisfaction. + Assist in delivering both remote and desk -side technical support, responding to IT support tickets, and performing diagnostic and… more