- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- …Assurance Vulnerabilities (IAVs). + Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change ... Request process to track support using Remedy. + Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. + Maintain and develop IT related procedures… more
- M. C. Dean (Falls Church, VA)
- …physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... manufacturers, vendors, and technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. +… more
- M. C. Dean (Falls Church, VA)
- …+ Provide assistance to end users in accessing and using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine ... when escalation is required. + Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support. + Monitor Enterprise… more
- CACI International (Arlington, VA)
- …and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive ... troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) + Address and troubleshoot customer issues received via… more
- Parsons Corporation (Sterling, VA)
- …Analysis (FMECA) to improve maintenance procedures + Provide technical support to the help desk for remote problem resolution **What Required Skills You'll ... Bring:** + Active Top Secret/SCI clearance + Bachelor's degree in engineering or related field, or equivalent combination of education and experience + 5+ years of experience in field engineering or technical support roles + Proficiency in hardware and… more
- Leidos (Chantilly, VA)
- …or software-related servicing. + Demonstrated success working in a call center or help desk setting. + Knowledge of basic troubleshooting techniques and the ... ability to assist in diagnosing customer issues. + Understanding of service-level agreements (SLAs), performance metrics, and quality control principles. + Ability to manage transactions or service requests efficiently while ensuring customer satisfaction. +… more
- TekSynap (Fort Belvoir, VA)
- …+ CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the following: ... valid state driver's license, personal vehicle and proof of insurance **Overview** We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery inFort Belvoir, VA. TekSynap is a fast growing high-tech company that understands… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …compliance requirements + Experience in a network operations center (NOC) or help desk environment, including ticketing and customer communications Credintials: ... + Current or Active US Top Secret clearance (must maintain throughout employment) + US citizenship + Current DoD 8570 IAT Level II certification/equivalent or higher (eg, Security+ CE, CCNA Security, CySA+, GICSP, GSEC, SSCP) + Willingness to work periodic… more
- Global Resource Solutions (Fairfax, VA)
- …Client Support + Perform account creations, changes, & deletions + Provide Help Desk & troubleshooting + Perform Hardware/Software System Configuration, upgrades ... and modifications + Provide Personal-Issue Laptop Support + Perform Media Control & Accountability + Perform COMSEC account/equipment management Requirement: + Three (3) to Four (4) years related experience + Bachelor's Degree in a related area or equivalent… more
- General Dynamics Information Technology (Quantico, VA)
- …VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + Create and update user ... accounts, perform accounts management in Active Directory **Security and STIGs** + Support the Certification and Accreditation process - run scans; resolve findings; document solutions, workarounds or provide justifications for exceptions + Document,… more