- Insight Global (Arlington, VA)
- …The candidate shall be required to understand the lifecycle of service requests, Help Desk Tickets, change items and the software development. The candidate ... shall recognize MRP integration points with other transition packages. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative… more
- NANA Regional Corporation (Alexandria, VA)
- …serve as a resource for quality improvements across IT functions such as help desk , operations, requirements gathering, and service delivery. + Additional ... responsibilities include maintaining and maturing the After-Action Review (AAR) process, developing IT Quality Management Program documentation, and preparing formal Service Quality Management and Risk Program reports. + Ensure sustained improvement,… more
- SAIC (Suffolk, VA)
- …for the doctrine websites, to include tracking weekly updates + Provide back-up help desk support for doctrine websites and applications **Qualifications** + ... Active DoD Secret Clearance + 2 or more years of Department of Defense experience + Bachelor's degree and 3+ years of experience + Experience developing or, knowledge of, joint or Service doctrine or in the development and promulgation of joint or Service… more
- SAIC (VA)
- …in Atlassian Tools (Jira, Confluence). This role is pivotal in resolving complex help - desk escalations. The role is also critical during degradation in service ... (outage), when rapid triage, troubleshooting, documentation of Courses of Action, and application of the intervention or remedy is needed from a professional that can operate transparently with the client under near term pressure, even if the normal… more
- ManTech (Mclean, VA)
- …support. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... (access management/file transfer). + Experience with ServiceNow ITSM & ITBM. + Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers. + Adaptability to quickly changing tasks and requirements,… more
- ManTech (Chantilly, VA)
- …using a combination of tools to ensure high availability and SLA's. + Assist the Help Desk in network troubleshooting and act as the primary support for all ... network related issues. + Strong desire to discover the root cause of complex problems and communicate them effectively across IT disciplines and Management. **Required Qualifications** + Bachelor's Degree (1 1/2 year experience is equivalent to 1 year of… more
- ManTech (Herndon, VA)
- …+ Network and Video Installation experience. + Related work experience in a technical help desk position and IT hardware and cabling installation. + IAT III ... certification. + Experience with ServiceNow ITSM & ITOM. + ITIL(R) v4 Foundation, or higher, certification. **Clearance Requirements:** + Current/active TS/SCI with Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position at… more
- TekSynap (Arlington, VA)
- …as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + Ensure smooth ... coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. + Develop and… more
- University of Virginia (Charlottesville, VA)
- …health or IT related majors Experience: 3 years relevant experience in a Help Desk /Information Systems setting or with Scheduling and/or Registration at UVA. ... Licensure: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently bending/stooping, reaching… more
- V2X (Virginia Beach, VA)
- …the Weapons School, Wing, and all Squadrons at your home base and assist the PMA-281 Help Desk with customer support. + As an intern, you will not deploy, but ... you will train to act as the primary Fleet Support Representative for all afloat Naval Mission Planning Systems, supporting ship network connectivity, training fleet users, technical support, troubleshooting, and daily system updates. + Key Responsibilities: +… more
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