- CACI International (VA)
- …+ Conduct/support recurring Knowledge Transfer sessions for Level 1 and Level 2 Help Desk staff on the new solutions. + Support communication activities, ... as needed, related to the system solution, such as release notes and knowledge base articles, and content for End-User facing websites/portals. + Ensure all end user documentation meets US Federal and Program Accessibility guidelines and requirements (WCAG 508… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Help Desk Support,Monitoring Tools,Technical Support **Experience:** 1 + ... years of related experience **US Citizenship Required:** Yes **Job Description:** **Job Summary:** As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure.… more
- TekSynap (Ashburn, VA)
- …compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8146_ **Category** _Technical Support/ Help Desk_ **Type** ... This includes enabling large-scale analysis of relational data through innovative graphics and visualization techniques, utilizing high-performance computing resources. The engineer will work with open source, commercial off-the-shelf (COTS), and government… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more
- V2X (Springfield, VA)
- …addressing Cybersecurity vulnerabilities via a government agreed format, such as a Help Desk ticket application, electronic mail, memorandum, etc. + Shall ... develop an annual compilation of findings and observations based upon the Security Assessment Reports and Periodic Cybersecurity Assessment Reports or Security Compliance Reports based upon fiscal year assessments. The format shall be recommended for… more
- ABC Imaging (Annandale, VA)
- …and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our ... team. Responsibilities include: + Level 2 technical support with Apple Mac's and Windows based computers and servers + Install operating systems, migrations, upgrades, etc. + Install and maintain virtual machines and servers + Setup new or move existing… more
- NANA Regional Corporation (Alexandria, VA)
- …multiple IT teams/managers to include network, system administration, systems security, Tier 1/2 Help Desk with team ranging in size from 5-15 team members. ... + Analyze current operations practice to identify areas for improvement and create project management deliverables. + Provide management oversight of all other contract employees. + Foster a collaborative environment. + Work directly with client's program… more
- TekSynap (VA)
- …US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | _ **ID** _2025-8636_ **Category** _Technical Support/ Help Desk_ **Type** _Regular Full-Time_ ... + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and… more
- EPS Corporation (Dahlgren, VA)
- …+ Document all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher-tier ... support when necessary while maintaining communication with the end user. + Support user account management, system access, and password resets in compliance with security policies. + Deliver professional and courteous customer service, maintaining a positive… more
- CACI International (Sterling, VA)
- …+ Provide internal consulting, technical guidance, information, and support to application developers, help desk , and field support staff + Assist in internal ... training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple MPLS networks in a highly secure environment **You have:** + Must be a US Citizen with the ability to pass CBP background… more