- University of Virginia (Charlottesville, VA)
- …health or IT related majors Experience: 3 years relevant experience in a Help Desk /Information Systems setting or with Scheduling and/or Registration at UVA. ... Licensure: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently bending/stooping, reaching… more
- NANA Regional Corporation (Alexandria, VA)
- …and cybersecurity standards. + Collaborate with program management, application support, and help desk teams to troubleshoot and resolve complex infrastructure ... issues. + Provide subject matter expertise on current and emerging technologies, recommending innovations to enhance operational performance and cost efficiency. + Direct infrastructure integration efforts for commercially available and custom-developed… more
- Imagine One Technology & Management (Norfolk, VA)
- …Support - hosted environment operations. + System Administration - sys admin, help desk support, trouble ticket resolution. + Scaled Agile Framework ... (SAFe) certifications + Project Management Professional (PMP) certification **Educational Requirements:** + Master's Degree preferred in an IT field preferred. Bachelor's Degree will be substituted for additional years of experience. **Security Requirements:**… more
- Reynolds & Reynolds (Fairfax, VA)
- …responsibilities include: effective and efficient problem solving, collaborating with the help - desk to resolve on-site technical issues, fostering open ... communication with clients, scheduling client installations, guiding new equipment deployment, and hardware\/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!PREFERRED QUALIFICATIONS: - Experience… more
- CACI International (Arlington, VA)
- …and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive ... troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) + Address and troubleshoot customer issues received via… more
- Parsons Corporation (Centreville, VA)
- …Analysis (FMECA) to improve maintenance procedures + Provide technical support to the help desk for remote problem resolution **What Required Skills You'll ... Bring:** + Active Top Secret/SCI clearance + Bachelor's degree in engineering or related field, or equivalent combination of education and experience + 10+ years of experience in field engineering or technical support roles + Proficiency in hardware and… more
- Leidos (Chantilly, VA)
- …managing day-to-day tasks reliably. **Preferred Qualifications** + Experience in technical support, help desk , or product support roles. + Familiarity with ... standard operating procedures (SOPs) and the ability to develop or update service guides and repair protocols. + Working knowledge of CRM or case management systems (eg, Salesforce, Zendesk). + Experience in report writing and maintaining service records for… more
- Leidos (Chantilly, VA)
- …ERP systems (eg, Salesforce, ServiceNow, SAP). + Knowledge of technical support or help desk environments, especially in product service or repair. + Familiarity ... with change management principles and process improvement methodologies. + Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination. + Strong analytical skills and experience in report writing and… more
- Leidos (Chantilly, VA)
- …or software-related servicing. + Demonstrated success working in a call center or help desk setting. + Knowledge of basic troubleshooting techniques and the ... ability to assist in diagnosing customer issues. + Understanding of service-level agreements (SLAs), performance metrics, and quality control principles. + Ability to manage transactions or service requests efficiently while ensuring customer satisfaction. +… more
- TekSynap (Ashburn, VA)
- …compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8026_ **Category** _Technical Support/ Help Desk_ **Type** ... This support includes monitoring activities, conducting threat analysis, investigating policy violations, identifying mitigation and / or remediation courses of action, and assessing risk posed by trusted insiders. Support the Cyber Defense Forensics and… more