- Sunrise Senior Living (Mclean, VA)
- …Pay Manager has oversight of the Purchasing System, Expense System, Procure to Pay (P2P) Help Desk and Purchasing Care (P Card) Program and is responsible for ... template reviews in alignment with Sunrise Legal standards and established policies. ** Help Desk ** + Maintain overall system configuration of the Help … more
- EPS Corporation (Dahlgren, VA)
- …team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical ... or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as needed and… more
- ManTech (Herndon, VA)
- …Professional (PMP) certification **Preferred Qualifications:** + Technical Certifications: + Help Desk Institute Support Center Manager (HDI-SCM) certification. ... lifecycle of service delivery from the initial user interaction (Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier II). This… more
- Serco (Herndon, VA)
- …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... clearance_** **In this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services teams. + Lead and mentor supervisors,… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... experience. + Must have at least five (5) years direct related experience in help desk and network support. + A minimum of three (3) years' experience in… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years… more
- Clark Construction Group, LLC (Mclean, VA)
- …interruptions **Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational ... with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills with the ability...portion of your day will be spent at a desk , you should be comfortable with prolonged periods of… more
- Chenega Corporation (Springfield, VA)
- …VA. **Responsibilities** + Responsible for providing technical training and support to Help Desk agents related to computer systems, hardware, or software ... all support calls received or route user support calls to the appropriate IT Help Desk + Attempt First Call Resolution (FCR) for all requests received + Provide… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... experience. + Must have at least 5 years of direct related experience in help desk and network support. + A minimum of 3 years of experience in Information… more