- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …deliver state-of-the-art capabilities. The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective ... duties and responsibilities:** * Team Management: o Supervising, training, and mentoring help desk staff. o Managing schedules, performance, and workload… more
- CACI International (Ashburn, VA)
- …and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem ... tickets in a timely manner. + Act as a liaison between the help desk and enterprise clients, ensuring clear communication and high customer satisfaction. + Lead… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk ... Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + Analyzing system… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... experience. + Must have at least five (5) years direct related experience in help desk and network support. + A minimum of three (3) years' experience in… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician to perform investigations to characterize of the severity ... our Government clients in Arlington, VA. Responsibilities + Serve as the first level Help Desk for the TEN Lab's systems and accounts + Assist new user setup of… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable… more
- CACI International (Chantilly, VA)
- …IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + ... tools such as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. + Microsoft Office Specialist certification or… more
- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than...Ability to lift up to 15 lbs. and perform desk -side campus customer and support office site visits, as… more
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