- Fairfax County Sheriff's Office (Fairfax, VA)
- …problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed; Monitors ... on all network systems; Checks for computer viruses using appropriate software; Provides help desk and inventory control support; Collects data on system events… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... Cloud environments. + You will be responsible for the development of IT Help Desk knowledge management plans. + You will be responsible for providing IT… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... (IPINS). + You will lead your team to provide high quality network and help desk support to our current and future organization. + You will manage contract… more
- US Courts (Alexandria, VA)
- …and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in ... installing and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer problems, and assist with routine… more
- SAIC (Reston, VA)
- …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT ... States and many will be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure roles.** **Qualifications** EDUCATION AND… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service. **Contributions** **What You'll Do** +… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on...+ 4+ years of hands-on leadership experience in service desk support and operations. + One of the following… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership...management. + 4+ years of leadership experience in service desk support and operations. + One of the following… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- Red Gate Group (Springfield, VA)
- …and employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst to support the National Geospatial-Intelligence Agency (NGA). In ... of Momentum Financials and related tools. Key Responsibilities + Provide help desk support for NGA financial system users, answering questions, resolving issues,… more
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