- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... Cloud environments. + You will be responsible for the development of IT Help Desk knowledge management plans. + You will be responsible for providing IT… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... (IPINS). + You will lead your team to provide high quality network and help desk support to our current and future organization. + You will manage contract… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …+ Benefits + Questions Job Announcement We are seeking a proactive and experienced help desk manager to lead and manage the day-to-day operations of our ... a matrixed leadership capacity, providing guidance, mentorship, and operational oversight to help desk personnel across other departments or business units. This… more
- SAIC (Reston, VA)
- …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT ... States and some may be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure roles.** **Qualifications** **EDUCATION AND… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service. **Contributions** **What You'll Do** +… more
- System One (Alexandria, VA)
- …Support: + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine the type of ... and resolve submitted support tickets for SolarWinds. + Provide the help desk with initial troubleshooting steps to determine the appropriate ticket type.… more
- Public Consulting Group (Richmond, VA)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- CACI International (VA)
- …strategic efforts that impact overall trajectory of the project + Learn about the help desk support model, ticket triage and support change management processes. ... across different program disciplines including solution design, process engineering, development, help desk support, analytics, and other administrative work. +… more
- TekSynap (Winchester, VA)
- …hybrid onsite/telework environment. + Possess in-depth knowledge and understanding of O&M, Help Desk , DevOps, Program Management, and software development + ... coordination with federal partners. Overall contract support consists of O&M, Help Desk , DevOps, Program Management, and software development. TekSynap is a… more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical documentation +… more