- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical documentation +… more
- SMX (Richmond, VA)
- …Duties:** * Provide analysis and problem resolution for fixes to reporting issues escalated from the help desk team * Review help desk tickets to ... determine if they require a design change * Create, modify, and monitor Discoverer Reports * Create, modify, and monitor OBIEE Reports * Ability to analyze and develop complex SQL to compare data contained within the system to validate that it matches the data… more
- ICF (Reston, VA)
- …and laws do apply **What we'd like you to have:** + Experience in Help Desk support government portals + Prior experience working across multiple ... these core business analysis responsibilities, the role will primarily focus on support desk services for the DoD Child and Youth Programs (CYP) project. The… more
- Military Sealift Command (Naval Base, VA)
- …appropriately. IT-related experience demonstrating this competency include: contacting customers at the Help Desk Level that may include those who are skeptical ... types, frequency and solutions necessary to correct problems and improve help desk operational procedures. For GS-14: In addition to my experience demonstrating… more
- TekSynap (Winchester, VA)
- …hybrid onsite/telework environment. + Possess in-depth knowledge and understanding of O&M, Help Desk , DevOps, Program Management, and software development + ... coordination with federal partners. Overall contract support consists of O&M, Help Desk , DevOps, Program Management, and software development. TekSynap is a… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming ... into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for every call answered. + Ability to provide… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency ... optimize NGA's enterprise financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system users, responding to questions and… more
- ManTech (Chantilly, VA)
- …limited to:** + Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include ... + Experience with Windows and Linux operating systems. + Experience providing help - desk end-user support for common desktop and server issues. + Experience… more
- AeroVironment (Manassas, VA)
- …teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and ... company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and resolution, supporting the team in… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to ... + Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system + Ability to… more