- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service. **Contributions** **What You'll Do** +… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on...+ 4+ years of hands-on leadership experience in service desk support and operations. + One of the following… more
- TekSynap (Richmond, VA)
- …+ CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the following: ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership...management. + 4+ years of leadership experience in service desk support and operations. + One of the following… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on...+ 4+ years of hands-on leadership experience in service desk support and operations. + One of the following… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …documents. Correctional Technicians also support the Fairfax Adult Detention Center citizen help desk and answer inquiries from the public. These positions ... processing of inmates during the transition from the booking desk to actual admittance into the general population of...street clothing prior to being transported to the booking desk ; + Verifies identification of any individual designated to… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- Public Consulting Group (Richmond, VA)
- …functional teams in the areas of production support, software enhancements, and help desk procedures in support of PCG's South Education consulting ... in the delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). +… more
- CVS Health (Richmond, VA)
- …Commercial Product organization by maintaining the integrity of key enrollment applications in help desk , testing activities and project work for Springboard & ... **Required Qualifications** + At least 1 year of experience in IT Help Desk and/or Health Insurance supporting escalation calls and product troubleshooting. + At… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into ... Retail Financial Distribution Logistics Human Resources -Working at a technical Help Desk or in a System Support position -Utilizing automated tools for… more