- CACI International (VA)
- …strategic efforts that impact overall trajectory of the project + Learn about the help desk support model, ticket triage and support change management processes. ... across different program disciplines including solution design, process engineering, development, help desk support, analytics, and other administrative work. +… more
- System One (Alexandria, VA)
- …polling + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine type of ticket ... + Address and resolve submitted support tickets for SolarWinds. + Provide help desk with initial troubleshooting steps to determine the appropriate ticket type.… more
- City of Norfolk, Virginia (Norfolk, VA)
- …diagnose and resolve computer hardware, software, access, and security issues. + CUSTOMER SERVICE/ HELP DESK : Provide excellent customer service and IT support to ... systems + Microsoft Office products including Outlook, Word, and Excel + Help Desk or field service technician tasks and responsibilities + Audio/Visual systems… more
- ManTech (Chantilly, VA)
- …medium enterprise in a VMware Virtual Desktop Infrastructure (VDI) environment. The Help Desk supports approximately 1,000 users, and 40 remote sites ... four other SAs. **Responsibilities include but are not limited to:** + Tier 1-2 help desk support for user issues reported over the phone or in the ticket system… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership or… more
- Leidos (Bluemont, VA)
- …the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ... Issue/maintain Public Key Infrastructure (PKI) tokens. + Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. +… more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical documentation +… more
- BCMC (Falls Church, VA)
- …update sets and synchronization of changes between multiple ServiceNow instances + Resolve help desk /support tickets for reported incidents or defects + Adhere ... support + Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets + Experience configuring mid-servers + Strong… more
- Packing Corp of America (Gladstone, VA)
- …Experience Supporting O365, including Outlook and MS Teams. + Experience in investigating and resolving help desk service requests and using help desk ... software. + Experience in a manufacturing environment. + Understanding of VLAN concepts and configuration. + Understand the concept of PowerShell commands. + Familiarity with Wireless technologies (Aruba, Aerohive and Cisco). + Familiarity with traffic capture… more
- Bilfinger Industrial Services Inc. (Chesapeake, VA)
- …Nearest Major Market:Richmond Job Segment: Secretary, Administrative Assistant, Clerical, Help Desk , Information Technology, Administrative, Technology Apply now ... Our performance is what has helped, and continues to help forge strong partnerships, which are strengthened over time....office environment with prolonged periods of sitting at a desk and working on a computer + The ability… more
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