- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... or GED required. + 3-5 years of data center environment or help desk experience is required. + CompTIA A+ certification or equivalent experience required.… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... are escalated to the LMS Administrator. The first point of contact for LMS managers with product support questions is the LMS administrator. The LMS administrator is the primary person responsible for interfacing with CMSU IT and with the LMS vendor for… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... + Assisting users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when additional assistance is required, +… more
- NTT DATA North America (Alexandria, VA)
- …years of experience working with government employees to define performance measures for a help desk /service desk + 10 years of experience providing ... of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us… more
- CACI International (Chantilly, VA)
- …system analysis, developing standard operating procedures, audit compliance, end user training, and Help Desk support. + Provide expertise in PPBE to support ... daily with the end user community via phone and email during specified Help Desk hours. + Candidates must be located in the Washington, DC metropolitan area… more
- ManTech (Chantilly, VA)
- …limited to:** + Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include ... + Experience with Windows and Linux operating systems. + Experience providing help - desk end-user support for common desktop and server issues. + Experience… more
- M. C. Dean (Norfolk, VA)
- …design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but ... systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers,… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership or… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... support is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide mission** !… more
- Koniag Government Services (Chantilly, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... (DLA) help desk follows the standardized process and format. + Assist with user account and responsibility management with regards to the DAI Budget Formulation… more