- BCMC (Falls Church, VA)
- …update sets and synchronization of changes between multiple ServiceNow instances + Resolve help desk /support tickets for reported incidents or defects + Adhere ... support + Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets + Experience configuring mid-servers + Experience… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ; provide documentation… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide ... IT Service Management functions and first level troubleshooting to all customers. + Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. + Analyze, diagnose, and isolate failures to… more
- ManTech (Mclean, VA)
- …Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience (access ... management/file transfer). + Experience with ServiceNow ITSM & ITBM. + Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers. + Adaptability to quickly changing tasks and requirements, and… more
- TekSynap (Springfield, VA)
- …supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator . The position can execute all tier 1 and 2 service ... desk tasks and must be able to perform the...+ Proven work experience as an Infrastructure Engineer, Network Administrator , or similar role. + Experience with databases and… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... by another area, such as the security administration, systems administrator , etc., based on Synteras organizational structure and separation...at least five (5) years direct related experience in help desk and network support. + A… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... by another area, such as the security administration, systems administrator , etc., based on Synteras organizational structure and separation...at least 5 years of direct related experience in help desk and network support. + A… more
- ManTech (Chantilly, VA)
- …2+ years of experience + Minimum 2 years of technical support experience in a help desk , service desk , or incident response role + CUSTOMER-specific ... Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification + Proven ability to diagnose and resolve technical problems… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + CUSTOMER-specific ... Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification. + Proven ability to troubleshoot and resolve technical issues… more
- US Courts (Alexandria, VA)
- …and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in ... installing and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer problems, and assist with routine… more