- TRIAEM, LLC (Springfield, VA)
- …problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk . + Track and status MC&G PEO problem tickets for the ... support to use the administrative tools, and refer customers to tool administrator resources for more in-depth training. + Identifying and documenting Weekly… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …web-portal). + Manage user requests for assistance via Atlassian service desk platform, prioritizing and carrying issues to resolution. + Provides customer-centric ... where required. + Maintain vendor repair service accounts and relationships and help curate an inventory of spare parts where appropriate. + Updates JIRA… more
- V2X (Virginia Beach, VA)
- …(3) years' of experience with DOD C4ISR systems which includes 24/7/365 help desk support, conducting training, on-site technical support, and underway/deployed ... unique software applications as approved by PMA-281Create, maintain, and manage system administrator and user accounts for all applicable NavMPS assets + Provide… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …by the BEA, OSD electronic commerce metrics, post-production support metrics, and help desk ticket resolution metrics. Provide Performance Metrics Dashboards. ... 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator , Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c… more