• Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
    GovCIO (09/11/25)
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  • Help Desk Analyst (Remote)

    GovCIO (Washington, DC)
    …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... **Overview** GovCIO is seeking a Help Desk Analyst to...**Overview** GovCIO is seeking a Help Desk Analyst to support the Identity...supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and… more
    GovCIO (09/25/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a ... exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the...incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to… more
    MPR Associates (09/08/25)
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  • Service Desk Analyst - SME (Team…

    GovCIO (Washington, DC)
    **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors service delivery...to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier … more
    GovCIO (09/20/25)
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  • Help Desk Analyst

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User ... Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request… more
    Systems Engineering Solutions Corporation (09/26/25)
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  • Service Desk Analyst

    Koniag Government Services (Vienna, VA)
    …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
    Koniag Government Services (09/10/25)
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  • Tier 2 Technical Support Operations…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management,...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
    ASM Research, An Accenture Federal Services Company (08/22/25)
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  • IT Help Desk Technician

    TAD PGS, Inc. (Laurel, MD)
    We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be… more
    TAD PGS, Inc. (08/13/25)
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  • Help Desk Technician I - Overnight…

    Red River (Chantilly, VA)
    …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and...+ AWS Certified Cloud Practitioner + HDI Support Center Analyst + MS-900: Microsoft 365 Fundamentals + MS-102: Microsoft… more
    Red River (08/25/25)
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  • Customer Support Analyst

    E-volve Technology Systems, Inc. (Reston, VA)
    …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability… more
    E-volve Technology Systems, Inc. (07/24/25)
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