- Chenega Corporation (Springfield, VA)
- …support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... providing technical training and support to Help Desk agents related to computer systems,...good phone skills and a professional demeanor. + Previous customer service experience strongly desired. + Good… more
- Leidos (Fort Belvoir, VA)
- …. Help Create and update knowledge base articles related to problem tickets to help Service Desk and other support teams handle similar incidents in the ... with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences.… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... at least 5 years of direct related experience in help desk and network support. + A...to social media research involving criminal investigations. + Excellent customer service centric attitude along with demonstrated… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Steampunk (Mclean, VA)
- …modernize infrastructure, and guide our ** Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** + ... **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure...and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version...Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...degree and 8 years relevant support experience. + Superior customer service skills a must; strong desire to ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. +...provide the highest quality of service to the customer required. + Superb… more
- HCA Healthcare (Ashland, VA)
- …Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through ... for an enthusiastic **Medical Assistant with x-ray License** to help us reach our goals. Unlock your potential! **Job...assist the Patient Representative in the performance of front desk duties. + Will assist with front desk… more
- SAIC (Reston, VA)
- …support of GAO, including the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and ... IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads...and some may be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more