- HCA Healthcare (Ashland, VA)
- …Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through ... for an enthusiastic **Medical Assistant with x-ray License** to help us reach our goals. Unlock your potential! **Job...assist the Patient Representative in the performance of front desk duties. + Will assist with front desk… more
- SAIC (Reston, VA)
- …support of GAO, including the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and ... IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads...and some may be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more
- Public Consulting Group (Richmond, VA)
- …software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end users via ... Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and...specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule… more
- TD Bank (Vienna, VA)
- …is responsible for the strategic and operational oversight of the trading desk , ensuring adherence to regulatory requirements, risk management practices, and timely ... levels and resource allocation to handle live trading orders efficiently and meet service level standards + Supervises and participates in the review and release of… more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... functions. + Submit all initial IT requests to the Help Desk and monitor the progress of...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency ... operations. The position requires strong financial systems expertise and customer service skills, with a focus on...enterprise financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …system defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing ... operating procedures, job aids, and knowledge-base articles. + Provide customer service support, including responding to inquiries,...service experience, preferably with experience in the National Help Desk Service Manager (NHDSM)… more
- The Hartford (VA)
- … while delivering timely outcomes to customers. + Operate with a customer -focused approach, delivering excellent service and providing insurance solutions ... every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as...to win. + Demonstration of solid time, organizational, and desk management skills with ability to multi-task in a… more
- Qualtrics (Reston, VA)
- …risk and disruption. + Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What We're Looking ... understand how we can improve our efficiency and the customer experience. **How You'll Grow** + As our company...provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution… more
- ManTech (Herndon, VA)
- …2+ years of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ... Directorate Mission Administrator (DMA) certification. + Excellent communication, problem-solving, and customer service skills with the ability to work… more