- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 1 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- CACI International (Annapolis Junction, MD)
- …you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + Tier… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. ... and other applicable systems. **Responsibilities** 1. Maintain and support the Institute's IS help desk . Answer calls and address user concerns in a helpful… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... years with no degree + Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers + Experience configuring IT hardware to… more
- FREEMAN (Lanham, MD)
- …infrastructure including networks, computers, operating systems, data storage, security and " help desk " related functions. This position will support our ... Manage and Support company assigned mobile devices * Support showsite and service desk deployments and assist with setup and breakdown as needed * Ensure compliance… more
- Johns Hopkins University (Baltimore, MD)
- …formula. **Preferred Qualifications** + Bachelor's Degree highly preferred + Experience with service desk , help desk , call center or comparable front-line ... management databases would be beneficial but not required. + Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on… more
- ManTech (Laurel, MD)
- …and high-level system architectures to develop system requirements + Provide Tier 1( Help Desk ) and Tier 2/3 (Escalation) problem identification, diagnosis, and ... be able to create accounts, reset passwords, and provide desktop support to customers via phone, tickets, or in-person...and deliver workstations from inside the office to customer's desk . The person in this position must be able… more
- Guidehouse (Bethesda, MD)
- …to business and mission challenges + Experience creating, escalating, and resolving IT help desk tickets using a ticketing application + Demonstrated experience ... a system administrator + TWO (2) or more years' experience with Virtual Desktop Infrastructure, including Citrix, VMware, and/or vSphere **What Would Be Nice To… more
- Cognizant (Annapolis, MD)
- …Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support, Messaging and Collaboration, ... . Envision and build new opportunities within existing and new businesses . Help account leadership and delivery leadership by highlighting risks and issues related… more
- Systems Technologies, Inc. (Hanover, MD)
- …Windows 11. Provides users with system technical support by responding to IT help desk issues. + Maintain cross platform inter-connectivity for network services, ... Assists with basic configuration, monitoring, troubleshooting, analysis and repair of Desktop and Server systems, Disaster Recovery Systems switches, networks, video… more