- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non - Exempt SUMMARY: The Help Desk Technician's role is to ensure proper computer operation so that ... well as require that the individual give in-person, hands-on help at the desktop level. ESSENTIAL DUTIES...issue. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule… more
- Albany Medical Center (Albany, NY)
- …The Tech Field Support will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, training, ... Med employees during their interaction with the Albany Med Help Desk . The Tech Field Support acts...equipment in a timely manner + Provide support with desktop troubleshooting, configuration and diagnostic tools + Install terminals,… more
- City of Rochester, New York (Rochester, NY)
- …flow charts, including the use of spreadsheet and graphics software; + Analyzes Help Desk tickets in the relevant technology and implements improvements for ... configuring, and maintaining one or more dimension of the Desktop / End User, Network, or Server environments, and leading...the IT Department, such as a new roll-out of desktop software; + Collaborates with organizational project managers in… more
- TEKsystems (Webster, NY)
- …IT certifications (CompTIA A+, Network+) preferred. + 1+ years of experience in a help desk or technical support role. + Basic understanding of networking ... of a new facility. The role involves hands-on troubleshooting, desktop support, and basic networking tasks. Responsibilities: + Provide...+ Customer Service + Hardware & Technical Support + Help Desk Support Nice-to-Have Skills: + Cisco… more
- City of New York (New York, NY)
- …PREFERRED SKILLS: - Excellent Customer Service experience. - Excellent understanding of Help Desk environment including operations, processes, etc. - Minimum of ... useful and available. The nation's leading local health department seeks a Desktop Compliance Technician to join its award-winning, innovative technology team in… more
- Brennan Center for Justice (New York, NY)
- …of public opinion. The Brennan Center seeks an intern to assist our IT Director in providing help desk support to our staff in New York and DC. This is an ... This internship is in-person at our New York office. Responsibilities: + Provide desktop and telephone support to all Brennan Center employees. + Properly document… more
- Momentive Performance Materials Inc. (Niskayuna, NY)
- …operational ownership of end-user systems including, but not limited to, desktop computers, laptops/tablets, peripherals, VDI, remote and wireless access and the ... end user technology services to all our customers including desktop , mobile, and remote. + Provides direct support to...external) as needed. + Partners with the Global Service Desk to ensure IT services are delivered optimally and… more
- Alfred University (Alfred, NY)
- …with the Helpdesk Manager, System Administrator, Network Manager, ITS Trainer, and Desktop Technicians to resolve desktop support issues. The primary functions ... coordinate necessary supplies and workers for "Start-up." + Cover desk hours that are vacant due to student absences...up spam and email filters, setting up personal folders, help back up needed emails, etc.). + Provides backup… more
- City of New York (New York, NY)
- …School Student Aide , to perform the below task: Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/ desktop ... St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote... Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in… more
- Capital Region BOCES (Albany, NY)
- … desktop ). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... the examination, twenty-four (24) months permanent competitive class status as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy,… more