- Amazon (Arlington, VA)
- …experienced Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure. Our mission is to ... Security Compliance team to ensure security compliance with all desktop environments. You will have a strong and diverse...Provide first line of support to the IT Service Desk Team - Operations and Maintenance of RSCI infrastructure… more
- ManTech (Mclean, VA)
- …printers, and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity with data transfer services ... products, as well as custom tools depending on the office + Perform remote desktop triage and system repair using remote tools + Collaborate with network services,… more
- ManTech (Mclean, VA)
- …printers, and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity with data transfer services ... and implement fixes without escalating to Tier 3 support. + Perform remote desktop triage and system repairs using approved remote tools. + Maintain and update… more
- ManTech (Mclean, VA)
- …support. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. + Provide… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... Service Management (ITSM) is required. + If assigned to Desktop & Enclave Services TTOs, understanding of the concepts...and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- Amentum (Washington, DC)
- …forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 3 IT desk side and/or call center support to end users for complex software ... configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with...Requirements:** + At least 5 years of experience providing desk side and/or service desk IT support,… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... ManTech seeks a motivated, career and customer-oriented ** Desktop Support Services End User Manager** to join...degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 1 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- CACI International (Annapolis Junction, MD)
- …you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + Tier… more
- General Dynamics Information Technology (Washington, DC)
- …GDIT, people are our differentiator. As the **Endpoint Engineering Task Lead** , you will help ensure today is safe and tomorrow is smarter. Our work depends on this ... team, ensuring image builds, integrations and testing, patch management, desktop virtualization engineering, and research/technology innovation tasks are performed… more
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