- Mount Sinai Health System (Wantagh, NY)
- …packages to meets user needs, and implements required software. 4. Receive requests from help desk and provide second level support, escalate problems and issues ... network/local printers + Minimum 4 years experience in providing computer services , desktop support, training, repairs and/or messaging. **Responsibilities** 1.… more
- City of New York (New York, NY)
- …hours of 8:00am-5:30pm and/or for overtime availability, only when necessary. The Service Desk Unit is part of a central services and support group within ... Job Description Note: This is NOT a Helpdesk/ Desktop Support position. Hours for this position are...practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central … more
- City of New York (New York, NY)
- …to promote the safety and well-being of all citizens of our Borough. THE ROLE The Help Desk Technician will report directly to the Director of IT in the ... - Create and manage assigned tickets using the KACE help desk system or similar system. -...responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+… more
- City of New York (New York, NY)
- …and justice for all. KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information ... Accept support calls and accurately log them in the Help Desk application. - Troubleshoot and resolve...Perform onsite or remote diagnosis and resolution of complex desktop problems and recommend and implement corrective measures for… more
- City of New York (New York, NY)
- …and to provide opportunities for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. ... Provide Helpdesk/ desktop support for hardware and software computer systems and...and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets… more
- City of New York (New York, NY)
- …maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of the central services group at MOCS. The ... 55K - $ 56,650K Note: This is NOT a Helpdesk/ Desktop Support position. Hours are from 9:30am to 5:30pm...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- Royal Communications Consultants Inc (New York, NY)
- …experience in cabling, data centers and level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software experience is ... RCC is looking for IT technicians to assist with desktop /network install/decommission and Break/ Fix tickets within NYC/NJ/Long Island/Westchester area. This work… more
- Reliant Community Credit Union (Sodus, NY)
- …and professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that service levels are met, identifies ... principles as related to systems infrastructure. + Emerging technologies and trends in desktop support and help desk management + Strong troubleshooting… more
- CUNY (Brooklyn, NY)
- …and students. The User Services Manager will oversee delivery of IT desktop support, service desk assistance, and establishment and implementation of ... manage and direct all activities in support of our help desk services to faculty,...responsive services . Lead and mentor all College service desk teams and agents, providing guidance,… more
- Robert Half Technology (Brooklyn, NY)
- …* Respond promptly and professionally to technical support requests submitted through the service desk system. * Document and track user issues, events, and ... users on IT equipment and software to enhance their technical proficiency. * Monitor service desk queues to ensure timely resolution of assigned tasks. *… more
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