- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services ...City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return… more
- Chenega Corporation (West Point, NY)
- …level! The **Senior Help Desk Technician** will respond to incoming help and service requests from customer end-users which may be submitted in-person or ... **Req ID:** 38335 **Summary** **Senior Help Desk Technician** **West Point, NY**...the approved software tools in place. + Field incoming service requests from end users and follow up and… more
- UNIVERSAL Technologies, LLC (Long Island City, NY)
- …OS troubleshooting + Ability to work effectively as part of a team SCOPE OF SERVICES + Address incoming Service Desk phone and email requests; generate, ... UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site...to high-volume phone and email requests in an IT Service Desk Setting. WHO WE ARE UNIVERSAL… more
- Alfred University (Alfred, NY)
- …scheduling for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software ... other current/pending works in progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software… more
- City of New York (New York, NY)
- …and to provide opportunities for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. ... Provide Helpdesk/ desktop support for hardware and software computer systems and...and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets… more
- City of New York (New York, NY)
- …and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of a central services and support group within ... Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- City of New York (New York, NY)
- …and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and support group within ... Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- SUNY Delhi (Delhi, NY)
- …technology issues. -Develop troubleshooting skills by using investigative methods and Infrastructure Services tools. -Provide Help Desk coverage as needed. ... oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties...to: using our ticketing software to assist network and desktop support staff with service requests, moving… more
- MTA (Jamaica, NY)
- …the following additional responsibilities: + Provide Level 1 coverage at the IT Service Desk as needed. This includes basic help desk resolution and ... support includes, but is not limited to, the following: desktop computers, phones/phone services , mobile devices -...unit's area of responsibility. This includes such items as help files, "how-to" videos, service alerts, etc.… more
- Loretto Management Corporation (Syracuse, NY)
- …and Associate Client Support Analyst. The Analyst will assist in administration of Help Desk tools, will proactively share information within and across groups, ... related hardware and software in order to deliver required desktop service levels. + Assesses the need...and upholding procedures for logging, reporting, and statistically monitoring desktop operations and help calls. + Maintains… more