- SUNY Delhi (Delhi, NY)
- …technology issues. -Develop troubleshooting skills by using investigative methods and Infrastructure Services tools. -Provide Help Desk coverage as needed. ... oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties...to: using our ticketing software to assist network and desktop support staff with service requests, moving… more
- TEKsystems (Harrison, NY)
- …they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The ServiceNow team is ... common themes. They will then use this information to propose solutions to the Service Desk Coordinator and Manager. This individual should have basic experience… more
- Albany Medical Center (Albany, NY)
- …The Tech Field Support will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, training, ... Department/Unit: Information Systems & Services Work Shift: Day (United States of America)...Med employees during their interaction with the Albany Med Help Desk . The Tech Field Support acts… more
- City of New York (New York, NY)
- …Preferred Skills: Excellent Customer Service experience. Excellent understanding of Help Desk environment including operations, processes, etc. Minimum of 3 ... services for applications and hosting databases, a customer service -oriented and secure computing environment, and delivery of information technology products… more
- TEKsystems (Victor, NY)
- …Deployment - MDM - O365 Admin - Patch Management - General Security Knowledge Service Desk Technician (50%) - Take tickets, interact, troubleshoot, resolve - ... ** Looking for a Sys Admin (L1) or L2/3 Desktop looking to move into Systems Administrator. Job scope...Direct portal ITSM/Ticketing System -- Migrating over to Fresh Service (from Kace) Provides end user support both onsite… more
- City of New York (New York, NY)
- …SKILLS: - Excellent Customer Service experience. - Excellent understanding of Help Desk environment including operations, processes, etc. - Minimum of 3 ... useful and available. The nation's leading local health department seeks a Desktop Compliance Technician to join its award-winning, innovative technology team in… more
- City of New York (New York, NY)
- …Youth Apprentice- High School Student Aide , to perform the below task: Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. ... Provide Helpdesk/ desktop support for hardware and software computer systems and...and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets… more
- New York State Civil Service (Ray Brook, NY)
- NY HELP No Agency Information Technology Services ,...address desktop support calls transferred by the Service Desk .* Monitor ITSM work queues to ... some positions may be required to provide this critical service at any time.Under the general direction of an...function as manager of ITS 2 staff doing general desktop support for End User Support staff within the… more
- New York State Civil Service (Rochester, NY)
- NY HELP Yes Agency Information Technology Services ,...address desktop support calls transferred by the Service Desk . * Monitor ITSM work queues ... the Information Technology Specialist 2 will function as general desktop support staff for End User Support within the...End User Support within the NYS Office of IT Services (ITS) for Tax. These positions will be assigned… more
- Capital Region BOCES (Albany, NY)
- … desktop ). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... twenty-four (24) months permanent competitive class status as a Help Desk Technician in the agency where...without the need to participate in a competitive exam. Civil Service Title: Network & Systems Technician Job Number:… more