- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- ** Help Desk Manager** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... to make a significant impact by enhancing our helpdesk services and ensuring optimal performance across all operations. This...using Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained.… more
- Tyto Athene (Fort Belvoir, VA)
- …pertaining to Active Directory & SSO + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to ... work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be… more
- ManTech (Chantilly, VA)
- …Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file ... + Experience with Windows and Linux operating systems. + Experience providing help - desk end-user support for common desktop and server issues. +… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... Experience with TCP/IP and general networking issues + Experience with virus scanning services ; Desktop , stand-alone and laptop computing services +… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into ... practices in the delivery of Systems Applications and or Services Hardware Software . Perform other related duties as...Financial Distribution Logistics Human Resources -Working at a technical Help Desk or in a System Support… more
- ManTech (Mclean, VA)
- …to include holidays. **Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1+ year of hands-on experience ... supporting customer IT help desk . + Experience resolving technical problems...+ Familiarity with TCP/IP, general networking issues, virus scanning services , and desktop /laptop/peripheral support. **Preferred Qualifications:** +… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... Change Control Processes and Standards + Periodically provide corporate desktop support services including laptop imaging, printer...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- CACI International (Chantilly, VA)
- …* Develop internal KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout the ... coverage for 24x7 operations. * Foster a culture of service with the staff to help deliver...5+ years of Customer Service or IT Service Management Experience * Experience troubleshooting Microsoft Desktop… more
- ManTech (Mclean, VA)
- …Mission Administrator (DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. ... following ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- Red River (Chantilly, VA)
- …II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position will handle technical support ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...and software levels. + .Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)… more