- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... Minimum 8 years of experience in consulting or IT services industries sales, preferably Federal market experience. + Minimum...in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow… more
- M. C. Dean (Norfolk, VA)
- …design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but ... networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation....Organize and prepare detailed documentation of system performance, including service request records and analysis. + Perform desktop… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... support** , resolving escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... At Red River Managed Services , we provide a welcoming and positive workplace...truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- … help using Oracle User Productivity Kit (UPK) tool. Ensure DAI Help Desk support contractor staff is trained. Configure Commercial Off-The-Shelf (COTS) ... definition, design, and deployment of custom code. Provide development services including design, programming, and installation/deployment. Support Oracle E-Business… more
- Reynolds & Reynolds (Fairfax, VA)
- …responsibilities include: effective and efficient problem solving, collaborating with the help - desk to resolve on-site technical issues, fostering open ... Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of...an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support… more
- Serco (Langley AFB, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... and provide needed support. + Provide responsive quality customer service and support at all times for internal customers...across 100+ sites in the areas of Defense, Citizen Services , and Transportation. We help our clients… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …phone, chat, and web-portal). + Manage user requests for assistance via Atlassian service desk platform, prioritizing and carrying issues to resolution. + ... Service Delivery to improve process/procedure where required. + Maintain vendor repair service accounts and relationships and help curate an inventory of… more
- CACI International (Arlington, VA)
- …and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive ... facilities. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support… more
- TekSynap (Ashburn, VA)
- …responsible for developing and integrating advanced data analytics for both desktop and web-based visual analytic platforms. This includes enabling large-scale ... analytic capabilities to our government client. The Systems and Data Engineering Services effort requires highly skilled systems support staff to assist in… more