• Service Desk Agent (Third Shift)

    William C Brown Inc (Bowie, MD)
    …. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct issues ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...RSA PIN resets. + Provide 24x365 coverage; Provide after-hours desktop support in -best effort' capacity. +… more
    William C Brown Inc (04/21/25)
    - Related Jobs

  • System Administrator 0 - Help Desk

    Orion Consortium (Annapolis Junction, MD)
    TS/SCI FS poly required. Position Description: + Provides technical support and troubleshooting to network, desktop , and/or systems hardware and software + May ... to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications… more
    Orion Consortium (05/01/25)
    - Related Jobs

  • Systems Administrator / Service Desk

    Amentum (Columbia, MD)
    Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a **Systems Administrator / ... Service Desk ** to join our team of passionate individuals in...in **Columbia, MD** . In this role you will support challenging, mission-critical projects that make a direct impact… more
    Amentum (04/26/25)
    - Related Jobs

  • Multimedia Operations Support Supervisor

    Johns Hopkins University (Baltimore, MD)
    …Works with Service Desk Supervisor to review tickets and workflow in the Help Desk ticketing system to ensure an accurate reflection of services rendered and ... and problem solutions. Contributes to the development of client help documentation and the support team knowledgebase....OS 11 and higher) preferred. + Working knowledge of help desk ticketing system (eg ServiceNow ,… more
    Johns Hopkins University (04/11/25)
    - Related Jobs

  • Information Technology Support Specialist…

    General Dynamics Information Technology (Annapolis Junction, MD)
    …None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk Support ,Information Technology (IT),Remote Support ,Troubleshooting ... GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today... SPECIALIST WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop , and/or… more
    General Dynamics Information Technology (05/07/25)
    - Related Jobs

  • ADC Windows Client Engineer, Region Services…

    Amazon (Columbia, MD)
    …Key job responsibilities - Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI templates - Client patching - Security ... apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot),… more
    Amazon (02/15/25)
    - Related Jobs

  • PC Support Technician

    Amentum (Annapolis Junction, MD)
    …include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
    Amentum (04/12/25)
    - Related Jobs

  • Sccm/MCM System Engineer (TS/SCI w/ Polygraph)

    COMSO, Inc (Annapolis Junction, MD)
    …of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...needed to resolve issues + Proficient with troubleshooting Windows Desktop and Server OS + Managing a desktop… more
    COMSO, Inc (04/18/25)
    - Related Jobs

  • PC Consultant - Associate

    UPMC (Cumberland, MD)
    …+ Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report ... back to the ISD Help Desk and end user, regarding problem...competencies/behaviors. *Performs other duties as assigned. + Familiarity with desktop support and desktop … more
    UPMC (04/23/25)
    - Related Jobs

  • IT Analyst III (Active Secret clearance)

    NANA Regional Corporation (Aberdeen Proving Ground, MD)
    …solutions + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution + Provide Wireless Device ... provide feedback on one-time and problematic trends/patterns with customer support requirements + Ensure rigorous application of cybersecurity policies, principles,… more
    NANA Regional Corporation (04/18/25)
    - Related Jobs