- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology (IT),Remote Access,Remote Support ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as an Information… more
- Insight Global (Derwood, MD)
- …Environment Notes: Full life cycle support for all Montgomery County IT assets, help desk support , deskside support , 12k users, 15k assets, ... break fix, replacement, disposals, imaging, service help desk , everything end point device that...device that someone i the county is using we support it. 98% windows, 2% mac. Day to Day:… more
- Amentum (Annapolis Junction, MD)
- …include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- CACI International (Annapolis Junction, MD)
- …In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running ... Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- COMSO, Inc (Annapolis Junction, MD)
- …of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...needed to resolve issues + Proficient with troubleshooting Windows Desktop and Server OS + Managing a desktop… more
- Marriott (Bethesda, MD)
- …complete routine tasks. Completes projects or additional assignments as requested by the Support Manager the Help Desk operates 24x7x365. CANDIDATE PROFILE ... full potential. **Generating Talent and Organizational Capability** + Talent Management- Provides support and feedback to help individuals develop and strengthen… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles,… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- BAE Systems (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + ... to succeed. We offer a flexible work environment to support the balance in your life and keep you...Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Systems Technologies, Inc. (Hanover, MD)
- …11. Provides users with system technical support by responding to IT help desk issues. + Maintain cross platform inter-connectivity for network services, ... CE, or SSCP) + Minimum years of experience with systems administration and desktop support + Junior: 2 years of experience + Mid-level: 3 years of experience… more