- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree ... Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service… more
- TekSynap (Fort Detrick, MD)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... operations. **REQUIRED QUALIFICATIONS** + Experience: + Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, ... requires the expertise of a talented and experienced Project Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Competitive Range Solutions, LLC (MD)
- …and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, ... the expertise of a talented and experienced Senior Logistics Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Brink's (Annapolis, MD)
- …Success under the general guidance of the Supervisor, Customer Success and Manager , Customer Success your mission is to deliver exceptional customer service while ... of resistance or setbacks; knows when to ask for help . + Problem Solving - Uses logic and methods...applications such as Sales Force, Service Now or Zen Desk a plus + Must be capable of learning… more
- Lincoln Financial (Annapolis, MD)
- …This includes installation, configuration, and sustainment of Dell Power Protect Data Manager (PPDM), Dell Networker backup and Dell Cyber Vault recovery software ... activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident , problem… more