- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** ** Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... interest of our nation. SecuriGence is seeking a talented ** Help Desk Manager ** to ...areas for improvement. + Implement industry best practices for incident management, problem resolution, and knowledge management. + Develop… more
- ARSIEM (Arlington, VA)
- …ARSIEM is looking for a Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician) to support onsite incident response to civilian ... of our Government clients in Arlington, VA. Responsibilities + Serve as the first-level Help Desk for the TEN Lab's systems and accounts + Assist new user setup… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident … more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide FAQ ... ** Help Desk Specialist** **Category:** Business Consulting,...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- CACI International (Chantilly, VA)
- Integrated Service Center - Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... is seeking a highly energetic Integrated Service Center - Incident Manager to work in the VA...Foster a culture of service with the staff to help deliver a positive customer experience for users with… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for... ticket and personnel metrics to the prime project manager + Assist Cyber Operations with continuous monitoring activities… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... all necessary details to capture their IT service request, incident , or problem accurately and completely. + Desired Qualifications...suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties… more
- NTT America, Inc. (Ashburn, VA)
- …thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment ... and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &...inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +… more