- Deloitte (Arlington, VA)
- …member of a specialized pursuit team, supporting Operate pursuits and engagements in the lead QRM role or in a QRM/Operate subject matter expert role mentoring Core ... on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal...and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... and establishing effective communication between stakeholders for post-incident reviews + Lead and mentor team members to continuously improve processes and track… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... a passion for delivering exceptional customer service. **Key Responsibilities:** Lead , coach, and mentor Tier 1 and Tier 2...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Deloitte (Rosslyn, VA)
- …for this role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal desk and contract ... and delivery to act as a strategic advisor to help manage deal flow and to optimize sales and...+ Outstanding verbal/written communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork… more
- Chenega Corporation (Fort Belvoir, VA)
- …Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...new IT support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic… more
- KeenLogic (Mclean, VA)
- …synchronization + System performance optimization and security compliance + Global help desk operations and training delivery + Program/project management ... multi-environment synchronization across multiple programs. + Direct and support global help desk operations, ensuring efficient issue resolution and consistent… more
- KeenLogic (Mclean, VA)
- …synchronization + System performance optimization and security compliance + Global help desk operations and training delivery + Program/project management ... compliance with applicable security regulations and standards + Oversee and support global help desk operations to ensure efficient service delivery and user… more
- KeenLogic (Mclean, VA)
- …synchronization + System performance optimization and security compliance + Global help desk operations and training delivery + Program/project management ... with security requirements and applicable regulations + Direct and support global help desk operations, ensuring efficient service delivery and resolution of… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more